Customer Testimonials
Always feel like family when I go there. Happy Thanksgiving to all and merry Christmas
Wil was awesome. Very helpful. We had a mid morning appointment. He was able to have our serviced and done by 12:30, even though NP was shorthanded. Thank you Wil!
I waited for my car and it was a nice waiting room. It was nice to get the email/text from Wil describing what he had done with the car.
Super helpfulsuper professional and an all aound spectacular experience...a top notch Dealership and Service Department !!
Performed inspections in a timely manner. Gave me recommended services without feeling like they were trying to upsell me. I felt like they understand their customers.
Easy to make an appointment to drop the car for repair I received updates on how the car repair was going I received a clean car after the necessary repairs were done
The dealership does a great job providing service. The follow up is redundant as I have already rated my service through the survey sent to me last week.
North Penn is the most conscientious, knowledgeable, efficient, professional and friendly dealership. I always recommend the Service Center for its expertise, responsiveness and thorough work practice when servicing/inspecting my car!
I had an excellent experience! I highly recommend North Penn Mazda for sales and service!
No problem with the sales or maintenance staff. All are pleasant and professional I will return for service in the future
North Penn Mazda always delivers more than expected. Their customer experience is top notch and always exceeds what we're hoping to receive. Can't speak highly enough about the team there. They are incredible.
Customer service is 5 out of 5. I hope to buy/lease in early 2029.
Great experience! Everyone is so kind and helpful I will be back for all my service!
Great experience! Everyone is so kind and helpful I will be back for all my service!
The mechanic didna great job and the whole staff was pleasant and professional. They all did an amazing job.
Out of the 4 or 5 different Mazda dealships that I have experienced this one exceeds all expectations in every aspect of its business. I've recommended people to the sales department, they too were very happy with this dealer. Every employee I've interacted with in the service department has gone above and beyond what I would expect.
North Penn makes things very quick and easy, and scheduling always seems to work for me and my busy schedule.
My car went into the shop on time and work was completed earlier than estimated. The check in and payment process was easy and efficient. Everyone was very kind - even the service agents who directed me to the auto body shop.
My car went into the shop on time and work was completed earlier than estimated. The check in and payment process was easy and efficient. Everyone was very kind - even the service agents who directed me to the auto body shop.
It's a pleasure to work with Wil Jones and his team at NP Mazda. The services are consistently excellent!
Sorry, please correct the date. I visited on Saturday, Sept 19. Everything was excellent. Thank you!
Communication updates were very good regarding the recommended services, video summary, and list of related costs. All work was done timely (actually earlier than expected) and to my satisfaction. I also enjoyed driving the loaner car. The process of retrieving/returning the loaner is very efficient. The employees all worked successfully together as a team and everyone was very kind.
My car went into the shop on time and work was completed earlier than estimated. The check in and payment process was easy and efficient. Everyone was very kind - even the service agents who directed me to the auto body shop.
I have been an owner of many Mazdas over the years. The auto is one thing but the difference is the service. Wil and his team make the difference, friendly, courteous, responsive and willing to go the extra mile.
All folks from Amanda, Will , Catlin and others are always courteous, friendly, respectful and professional. A perfect service department combination.
All folks from Amanda, Will , Catlin and others are always courteous, friendly, respectful and professional. A perfect service department combination.
Will not take my car anywhere else but North Penn Mazda for service-they are wonderful!!
In and out with a loaner car while software updates and first oil change were done Picked up at a convenient time very smoothly
Robert was great and he is part of a great team. I always tell freinds and family to go to North Penn Mazda. I highly recommend them
Quickly assessed the damage, gave a fair estimate, worked with insurance, and got the job done. Easy, quick, and done!
What stood out throughout my experience at North Penn Mazda was their quiet confidence. After the purchase was complete, I realized just how much it had shaped the entire process.
There was no pressure to buy the car or add extras. The team simply presented the options, gave me room to consider them, and respected my decisions. I came away with the impression that they were confident in the value and service they offered, and felt no need to push.
Mazda was not originally my first choice. I was close to moving forward with another car, and North Penn Mazda ... Read More Google - Oct 26, 2026
What stood out throughout my experience at North Penn Mazda was their quiet confidence. After the purchase was complete, I realized just how much it had shaped the entire process.
There was no pressure to buy the car or add extras. The team simply presented the options, gave me room to consider them, and respected my decisions. I came away with the impression that they were confident in the value and service they offered, and felt no need to push.
Mazda was not originally my first choice. I was close to moving forward with another car, and North Penn Mazda ... Read More DealerRater - Oct 26, 2026
Nice people. Good service. Will continue to service my vehicle at North Penn Mazda. Clean.
Excellent experience. Everything was smooth and easy. Everyone was helpful and the rental was great. Couldn't have asked for a better experience.
Stephan and Vincent were fantastic, patient and kind They were friendly, knowledgeable, kind and respectful
Just went on a test drive
The team was very informative, and I loved the idea of the video explaining what happened
Everyone at the dealership was wonderful and did everything possible to accommodate my needs and repair my vehicle
I have dealt with North Mazda for years and am very happy with Will in service and Vinnie in sales
I've had nothing but good encounters with these guys. Sales and service both are excellent. I haven't bought a car from them but have gone multiple times for warranty service. It's always been a positive experience.
Keith did a great job…..no pressure. Staff was very courteous. The financial gentleman was very through and courteous!
Very helpful, friendly Very professional, very helpful, very helpful, very kindness, Very friendly, very nice
We had originally taken our car to another mazda dealer but they didnt want to help us probably since it was warranty work but North Penn didnt hesitate to help. You guys found the problem and fixed it without trying to brush us off. Thank you!
Easy, organized, friendly and efficient. Everyone at NPM makes the experience very pleasant. Helpful and informative
I'm happy with my experience and would recommend this place to mothers Others It's an exceptional place
I find the experience excellent. Wil Jones is very easy to work with. He always handles my service visit great. He explains everything thoroughly, shows me the price beforehand, arranges a loaner car and keeps me informed.
Very knowledgeable and took care of two Issues for me. Showed me step by step .
They've always been excellent. I've been dealing with them all for years. Always a pleasant experience
I was in and out in a reasonable time Service was as promised and I was in and out in a timely manner. They were very polite and helpful.
I’m so excited to share this review! I must say North Penn Mazda is hands down the best dealership that I have experienced! Their commitment to customer satisfaction truly stands out. They genuinely care about their customers and consistently go above and beyond to provide exceptional customer service. It’s refreshing to work with a team that makes you feel valued, appreciated, and taken care of. My experience has been nothing short of amazing, and I couldn’t be happier with the level of service they provide. North Penn Mazda truly sets the standard for what a dealership should ... Read More DealerRater - Oct 19, 2026
Concerned about my issue, quickly wanted to address the matter that lead to a permanent solution and satisfied customer. Which is greatly appreciated.
Will kept me up to date as to the status of my car. Never had to question anything. And was very accommodating when it came to the loaner car. Easy process, zero issues.
It was so easy to buy a car here. Dan was incredible - super helpful, friendly, transparent, and informative. The experience overall was simple - no upselling, didn't feel pressured at any point, and they did everything they could to make sure I got a great deal. Will absolutely return here for my next purchase.
Everyone there is amazing and so informative. I could not imagine bringing my car anywhere else!
Everyone is friendly and the facility is clean and welcoming. I like the video. They even wash my car!! Great customer service.
Respectful service, knowledgeable staff, good pricing Feel confident with Mazda working on our vehicle and viewing videos on work being done.
Purchased a Mazda for the first time. Very happy with the service and if I had any questions they were more than willing to help
It was great, everyone was very kind and helpful! My car was fixed faster than I thought!
The employees at North Penn Mazda are always friendly, reasonable, and professional. The dealership itself is clean and has a customer waiting area with drinks and snacks.
100% Amazing Amazing people are so nice guarantee they will fix your car no problem
Easy to work with. Great understanding of my wants and needs in a car within the range I gave them.
New tires had an issue, it was resolved quickly. I don't have six more words.
Fair and Honest . Flexible
Great customer service and a quick efficient process!
I don’t recall meeting Tony Hamilton. However, I would recommend Alyssa to everyone. She was great!
Been shopping there since 2009. Tony and Vinny have been outstanding. Everyone there very friendly and accommodating.
Very professional and friendly staff. I always feel valued as a customer by North Penn Mazda
Professional and courteous service. They explained things clearly and communicated well Everyone always has a smile and friendly demeanor. I feel valued as a customer at this dealership
They have been my dealership for over 30 years and have always been excellent to work with.
Easy painless, good communication. Some of the work suggested seemed high, but they told me it could wait so that's good
I have always liked Caitlyn. He is very professional and is very knowledgeable. The entire team at Mazda are great!
Everyone was very helpful. They explained everything to me in a video. This way I could experience what the technician went through to find the problem.
Easy, fast, very friendly, and knowledgeable. Would highly recommend this place. Nice waiting area and easy to get a car loaner.
I was very happy with the professionalism. The facility appears top notch. I was a little dissatisfied I couldn't get the car wash, but I understand that with the confusion of the parking lot work, it may not have been feasible . I will return.
Pleasant to work with. Very nice showroom. Handled the purchase process expediently. Everyone was very professional.
Good looking dealership, great staff. Good experience. Really enjoyed Stephan Dasneves. This is the second time I bought a car from him.
Antonio was super helpful and made the entire process simple and easy. He made me feel comfortable and confident with my purchase and coordinated my documents seamlessly. I'll definitely be reaching out to Antonio again for my next auto purchase!
It's been a great pleasure having my 2024 Mazda serviced exclusively at North Penn Mazda! I'd give my service advisor Will a rating of 10+ if the rating scale was 1 - 10! Thank you Will for attending to All of my past service concerns that you resolved!!! Again, Will, 10+ rating!!!
It's been a great pleasure having my 2024 Mazda serviced exclusively at North Penn Mazda! I'd give my service advisor Will a rating of 10+ if the rating scale was 1 - 10! Thank you Will for attending to All of my past service concerns that you resolved!!! Again, Will, 10+ rating!!!
I had an Interior/Exterior Total Detailing done by Jason and his team. Communication from making the appointment to updates on my vehicle were great. And when I got my SUV back, it looked even better than the day it came from the showroom. Thank you.
Everything that needed repairing on my car was finished during my first visit to North Penn Mazda! I was provided with a loaner car, and the entire service process was completely hassle-free for me. Thank you for the fast, high-quality work!
Brought car in for recall, and they installed the wrong part. When they called us to come back to remedy the issue, they assured us the car was safe in the meantime. Then I realized while driving on the highway at night that my headlights were no longer working due to their mistake. Such a hazard. Will not be returning here
I could not be more happy with my latest visit. Rob went well above and beyond in getting the car ready.
Could not be more pleased with this service visit. Everything went smoothly and I appreciate Wil making that happen.
Overall, I've had a good experience, but I still think that they're way overpriced and I think that they could give a few more discounts than what they give, especially to people like me who have bought two automobiles from them
I stopped at this dealer with the desire to purchase a Mazda CX-5. The salesman was knowledgeable, answering all my questions. They had just the car I wanted, the sale was made and a few days later I picked up my vehicle. I was given a “short” tour of the departments. Dealership was outstanding.
Always accommodating, very nice service consultants to deal with Rob always explains the services that are recommened.
I leased Miata 31 years ago from this dealership and now I am proud owner of a 2008 Mazda Miata
Rob went above and beyond to help me and everyone I dealt with was awesome.
Everyone at the dealership was friendly and helpful. Bothe the sales manager and the service manager (Amanda) were a pleasure to work with.
My car was serviced promptly and returned when promised. Will was courteous and explained the process thoroughly.
Will is a courteous and an awesome service advisor. Always welcomes with a smile and provides candid advise.
Great Ppl I was tired. I was exhausted that day and they just brought me to each section of what needed to be done. Everything was wonderful a little pricey but it has nothing to do with the people there beautiful wonderful people.
My experience with the Service Dept. is always outstanding at the North Penn Mazda dealership and Wil and Robert are always very courteous. Excellent customer service always!!!
Friendly, informative, uncomplicated..Reasonable prices. Accommodating. Wil, Ashley and lady with the glasses friendly and helpful. Loved the valet services.
Wait appointment always goes quickly and efficiently. And a car wash too! Easy process from scheduling the appointment to the end of service.
An extremely well run dealership! Every visit has been a great experience I'll always come back and will always recommend this dealership