Customer Testimonials
Great dealership, clean dealership, friendly atmosphere. Great employees that take pride everyday in their work.
The whole process was very seamless. The Staff was very knowlegable and helpful. great experience
Dealer and service advisor exceeded my expectations. I was a pleasure dealing with both. I look forward to my next visit.
Will and Catie are excellent in the service department. Will was able to help me get a loaner for the day at the last minute.
I appreciate the constant updates and the video breaking down what has been done is great
Always quick and easy getting my car serviced at North Penn Mazda! They do a great job!
I had such a great experience with Chris Chiartas and buying my first Mazda! I arrived on a busy Saturday but he still made the time to help me while also helping several other customers simultaneously. He was very professional and was able to answer any questions I had with ease. He made sure that I was able to leave with the exact car I wanted right before the holiday. I couldn’t have had a better experience and would recommend him to anyone!
Everything was completed to my satisfaction. Thank you! I love the videos! Thank you, too!
Wil is always thorough and professional. My Car was done pretty quickly even though I had a loaner. I probably could’ve picked it up much sooner.
Every thing was finished in a timely manner. And was finished to my satisfaction. would recommend.
Great service, spacious, bright, and clean waiting area, easy dropoff, service done in a timely manner ..
Very helpful team, Catie did a great job helping with my service plan and the video of my completed work was great to see!
Great service, nice waiting area, easy dropoff, service done in a timely manner and a really nice clean environment.
Always very professional. They pay attention to the small details and those are the things that really make a difference
Wil was awesome. He clearly explained what was going on and the communication throughout was flawless. Overall the repair went according to plan and they really took care of me.
Excellent communication with Dan, very accommodating. Did a great job with my trade and new purchase.
May not be perfect but they try hard. Don’t give up. If it’s not right tell them!
I felt like a valued guest and everyone was very pleasant to deal with. The transaction was fairly efficient and my vehicle was delivered in perf condition.
Dan was great with my trade and new purchase. Very accommodating and quick to respond to any questions I had.
My second time purchasing from this Dealership. Transaction was smooth and hassle free. No problems and very pleased with all aspects of services.
Is Caitlyn in service? If that is who she is she only set up a service appt.
My son in law who lives in the Philly area recommended Penn Mazda. Once I became involved I was especially pleased with Wil's communication, congeniality, understanding of our situation (I had returned to my residence in the Syracuse area) follow up and follow through
Kylie Rothenberger was super helpful. She let me drive her personal vehicle so I could drive a manual transmission car that they did not have in stock.
Absolutely outstanding service! Everything was perfect from start to finish, and they went above and beyond to ensure complete satisfaction. Highly recommend this dealership for their professionalism and dedication!
Absolutely outstanding service! Everything was perfect from start to finish, and they went above and beyond to ensure complete satisfaction. Highly recommend this dealership for their professionalism and dedication!
The staff was courteous and friendly, very pleasant to deal with. Huge shout out to Stephan DasNeves!!!
I like how that staff is always friendly
Did not get enough for my trade. Did not get the remote start. With 4 years left on man. warranty and 1 year dealer, I did not need extend. warranty for too much money. You shouldn't push on it so hard. Kylie was nice but couldn't get the remote done.
Great dealership. Everyone is extremely kind. Easy to find and great service. Video analysis is helpful.
Made service appointment online, which was very easy to do. Took car in received a loaner car while service was being performed. Very pleased with the service, had a couple of questions which were answered satisfactory.
Great service. Knowledgeable advisor. Will was able to give me a clear answer on several service related questions I had.
Great service, friendly people, listen to needs and wants, very satisfied with everyone there, thanks
North Penn really took care of me and helped me get in a new car.
Best no pressure deal ever for our cars! Tim Sheehan was great! Very satisfied. Thanks!
Prompt and professional service. The short videos from the technician is a nice feature for customers.
Jamie and Chris were wonderful to work with. I started the conversation with Jamie first and he was super helpful even voluntarily sending me options for models I didn’t even ask, which helped to save time in decision making. They were really courteous and pleasant to work with and made our shopping experience extremely better and comfortable than expected. John at the finance was really wonderful to work with as well. We will be reaching out to North Penn Mazda for our future purchases and definitely recommend to friends.
They were very respectful and transparent. I was treated as an honored guest. My first encounter was with the Internet Manager. She was was to deal with and everyone after that was too
Wil was great! He was very courteous and detailed with his explanation of the scope was work that was completed!
Great experience with Catie, Amanda, Will, and Chris (I believe the technician’s name was). They helped get my car back running after it wouldn’t start and checked everything to make sure it was safe for the cold weather. Fantastic service by all 🙂
Great timely informative service. Its visit could not have gone smoother. The video of service completed is really cool.
The service dept is second to none! They are always so friendly and helpful. Top notch service every single time I come in.
Always greeted with a smile, communication is swift, Wil Jones is an exemplary staff member, and work performed always excellent
Great dealership. Very friendly staff. Transparent updates with video to show work done on the vehicle.
Rhey provide excellent service for maintenance and repairs. I especially appreciate the courtesy vehicle at no charge.
It was nice to walk into a dealership and not feel hounded!! Tim our salesman was very nice and wasn’t pushy, he asked what we’re looking for and pointed us in the right direction. He got us a CX-5 to test drive and said take your time and see what you think and said he would answer any questions we had and when we got back we had a lot of questions!! Tim explained everything thing to us on leasing and purchasing and gave us all the information we needed to make a decision, we knew right then ...
Great job Wil getting us in with an oil leak. Technician did great job of cleaning engine compartment after fixing oil leak.
Everyone was very professional and took care of me in a timely way. Very happy with everyone and the dealership.
Excellent dealership, amazing service and service, professional and alwyas courteous. Very helpful, informative...would highly recommend!
Wonderful place! Staff is s very nice and takes the time to answer any questions. They go above and beyond! Thanks North Penn Mazda!!!
We had an oil leak problem. Wil was able to fit us in. The technician found the leak and sent us the video. Wow! What a wonderful tool. He fixed the leak and did a superior job cleaning the oil from the bottom of the engine. 10 out of 10.
The staff was very professional and efficient. The waiting area was clean and very comfortable
Fantastic experience! Exceptional customer service. The entire team from sales and service to the finance folks are thorough and efficient. We will absolutely recommend North Penn Mazda to our friends and family!
Wil is always so eager to help and get any job done. He is just a nice guy and an honest guy- which is appreciated when it comes to spending money. I feel that service is also very much about completing necessary work and no judgement if you don’t want to get any of the extras.
Since day one and 5 Mazdas later North Penn has been exemplary from sales to service. However it comes down to the people who make up North Penn, from Tim Sheehan to Will Jones, and all in between, they are the North Penn difference.
Great service , Chris in sales was the best !! handled the transaction i a very professional manor. This was an out of state sale, North Penn delivered vehicle right to my office . Paper work was done in less then 5 minutes on site . That’s the way i like to do Business!!!!
Always great to work with the service dept. staff at North Penn Mazda. Both Wil and Caitlin are always very pleasant, professional, efficient and helpful.
Someone stoled my cell phone that I left in the men's room. But the service is always 👌
The inspection and problem diagnosis was thorough, providing me with options. I really appreciate Caitlin researching the CV Axle availability and completing the repair the same day. Will be back for other recommended services on 2 weeks.
North Penn Mazda is a great dealership. Will Jones in service always takes good care of me regarding my service needs. I had an oil leak and Will got me in and made sure that I had a loaner car. The problem was fixed in a timely manner!
Overall, a great dealership, service, and collision center. I have been a Mazda customer for a long time and have loved my cars.
Car was in shop for sensors being replaced which are working correctly currently. Had car done in 1 day.
Excellent salesmen, service workers and service. Always available to help with any issues. Highly recommend!!!
Awesome experience. Very happy with the sales person and our purchase. Simple and quick process.
Everyone at North Penn Mazda is courteous, respectful of our needs and they are very professional in every aspect.
This dealer has some of the world's most pleasant people working for it. They remember who you are, they go out of their way to get your vehicle serviced as soon as possible and as inexpensively as possible. As well, they tell you in advance how much it's going to cost. Great place.
Fast service. The fact that I can get a loaner vehicle for free is extremely convenient.
Kylie is very patient and answers all our concerns and questions. She is very knowledgable on her work
Everything went smoothly, nothing to improve upon, a pleasant experience all around thanks for the service
Very attentive to our needs. Loved the video ! Excellent customer service! Will was extremely friendly and knowledgeable!
Great people to work with and one of the best service departments I've come across. Just a nice bunch of folks.
Great to work with, second time dealing still on Q . From another state , they have delivered a great deal both times . And actually delivered to my home never stepped foot into dealership !!! Gotta love it!!!
Low pressure and very easy to work with. Highly recommend. They even filled my tank for me.
Everything was perfect from our first communication through pick up. Flawless service from everyone involved.
Such a great place to go. Nice building and fantastic service. A slam dunk if you ask me.
Great place to do business. Had bought a car from them for the wife and now for me.
We could not be more pleased with the service that Catlin provided on our last visit. We were in and out in no time and Catlin continues to provide excellent customer service.
Wonderful dealership. Very personal touch Work is completed as promised and Caitlin is always ready to assist in any way she can.
We used North Penn Mazda for their detailing service and they are top notch! Todd, Shane and Jason did an amazing job on our SUV. We had gotten an SUV with soda all over the headliner, and some yellow paint on the side of the car. The detailing team did an amazing job and made it look (and smell) brand new! They caught places that other detailers missed. We will definitely be back again for their detailing services.
Just bought the car, have not use the service. Sales team was friendly and knowledgeable
Wil is super professional and helpful, we are very satisfied with his service! Thanks to Wil!
Great experience overall! Wil is friendly and helpful, makes good recommendations and makes customers his top priority.
Very professional. Vehicle as advertised. Gave fair trade in value for my car. Very efficient in closing the deal.
Very accommodating, nice waiting area, (free designer coffees!), professional staff, prompt service. Good experience for a first-time visit.
North Penn Mazda is a class act! When I needed another vehicle, they took good care of my needs!
The service department is delightful. They greet you as you pull up and take care of you right away. Super attentive and polite!
Catlin answeedr all questions - great job ! Why is a minimum word count required for a review?????
This was the easiest car purchase in my 40+ years of car ownership. I even sent my best friend to Wil & North Penn Mazda a month later & she is thrilled with both her car & the experience.
I was very pleased with my entire interaction from scheduling to picking up. All employees were very professional and friendly. Great experience
Excellent, courteous, and convenient service. Everything runs efficiently and work was completed within timeframe specified when work was scheduled.
Amanda is the best,she toke care of all of needs.the service team at north penn Mazda is always professional.
Very good customer service waiting area was very clean and comfortable wait time same as estimated
It’s a Great dealership and it has great service. I’m really happy with the work and my Mazda.
Great service and friendly staff. I like how they give you a loaner car when work is being done on my car. They get the job done as promed well.
Very professional. Always gets back to you . Not a high pressure sale.Plenty of cars in stock.Convient for service
The did a great job and really enjoy the video that was sent with the work that was completed on the vechile!
Always a great experience and very professional. …………..i will return for all my service visits. Thanks
Friendly and detailed! Very professional Excellent customer service and explanations regarding work that was performed