Customer Testimonials
This review may not be used publicly. This is for private internal use. It was good. They did the work and everything was perfect.
Everything was great, from beginning to end, my experience was excellent! North Penn Mazda Rocks
Dan makes the process easy and he is informative and confident in the Mazda product. Also, I never felt pressured for add ons but ended up buying an extended warranty when they presented a nice deal.
Nice and efficient service. Wish they didn't charge 3% credit card fee though. Will return
Keith was very knowledgeable of the vehicle.And all the specs. Also, they took the time to introduce me to the sales manager. Overall my experience was excellent.
Communication was on point, repairs were made with as little inconvenience to me as possible.
It's easy to book an appointment online and customer service is always quick, no waiting around for somebody to help you
Everything was perfect Everyone did a great job I would definitely take my car back there again for service
Love my Mazda and the dealership employees at North Penn. They are always willing and able to work with me through my service and they offer the utmost customer service experience. ??????????
Everything was handled great. From scheduling the appt to the wait time to checking out. Thank you!
Our sales rep Alyssa and the finance rep were both incredibly helpful kind patient and knowledgeable
Very efficient and helpful. Each time I've brought my car in a was happy with the service.
I was very satisfied with my salesman Vinny. He took time to explain the vehicle and gave me the keys to check it out.
I was very satisfied with my salesman Vinny. He took time to explain the vehicle and gave me the keys to check it out.
Easy to deal with and Very responsive. Vehicle was accurately represented. Purchase process was easy and seem-less.
Very good communication - love the video walk around. The team is professional and very helpful.
We travel a distance for the excellent service we receive. The warm welcome we receive, the exceptional service and hospitality is what keeps us coming back for each and every visit. Thank you for such personal and supportive service. The Winn's
Service team was great! Oil change was done quickly and communication was great! Thank you!
I always have an amazing experience, everyone is very professional and considerate. I love having my car serviced there!
I always have an amazing experience, everyone is very professional and considerate. I love having my car serviced there!
Great customer service Great, customer service. Great, customer service. Great, customer service. Great, customer service. Great, customer service great customer service.
Great customer service Great, customer service. Great, customer service. Great, customer service. Great, customer service. Great, customer service great customer service.
Amazing service as always, Wil and the team go above and beyond to make the customers feel welcome.
We went from having two "ok" vehicles to needing to purchase 2 vehicles at the same time within a week. Alyssa, Tony, and the rest of the sales team truly helped turn a bad situation into a stress-free and even exciting process (who doesn't get excited about a new car?). Thank you again for everything.
Quick service, car was washed which was a pleasant surprise. Nice, comfortable and clean waiting room.
I will ALWAYS take my car to North Penn Mazda to be serviced. They are friendly, professional and trustworthy!
Good was going to use a repair shop but they were more expensive than the dealership
Fast, efficient service, nice waiting room, friendly service employees, car wash delivered when promised, care for car with plastic cover
Still waiting for a fix for dis functional wireless CarPlay but otherwise great service I appreciate the effort to check on my service plan. Saved me some money
Everyone was professional and pleasant. Service technician was very thorough in his video to me.
The experience was awesome. It was the best service I ever received in a long time. And everyone was just so nice, courteous and professional. Thank you for the wonderful service I received and I will definitely come again for my next service. Hope you all have a wonderful summer. Thank you so much again!
Very courteous, kept me informed regarding what was being done to my car, quickly gave me an appointment to get my car in for service, I left with a smile on my face. I also told others how great the service was that day.
Customer friendly and makes service convenient for the customer. Service staff is very customer focused.
Always a great experience, efficient and friendly Service counter is a 5 and so are the courtesy car service assocites
Everyone was very helpful and kind. I loved that they videotaped my service and washed my car when done. That was such a treat!
Easy. Just made each step as much engagement as we wanted. Alyssa was particularly welcoming and caring
Fast, efficient, friendly and clean!! I wish you were closer to my house. I have had a good experience with everyone
Excellent service, I am always happy to take my car there. All personal are very professional and courteous.
Jacob was awesome. Was able to work with us and make sure we had the car we wanted at a reasonable price. Go here and ask for Jacob
The North Penn Mazda service was very professional and very courteous. The waiting area was very clean and user friendly.
I have used both service and the body shop. Both are always a total pleasure! Great communication and treated with respect.
Very kind, professional and helpful They are very clear, on-duty and nice They are very hospitable
Robert was so kind and patient when I questioned my extended warranty expiration. The work on my car was great, as always!
It was great. Everyone was so helpful. I got updates every step of the way.
Very accommodating and friendly. Brett went out of his way to convince me to buy.
Chris was very warm and friendly and helped us find our cars at a great price. Highly recommend the dealership.
Always very accommodating and courteous Always very accommodating, courteous and respectful. Explain things and live the videos.
Customer service was excellent and I will certainly be back Customer service was excellent and I will certainly be back for any future service or repairs
All made very easy. Courteous, and great communication. Appreciate the peace of mind having a decent loaner car.
Always great service and a pleasure to deal with. And I got to see Alyssa.
Very pleasant to deal with. Very friendly and courteous staff. Would not hesitate to deal with the dealership in the future.
good low pressure sales experience. Appreciate Brett and Jamie for all their work getting me a new car.
I love the narrated videos of my car being serviced! The provided details are wonderful.
North Penn Mazda is a professional and will operate facility that I am always pleased to have work done on my car.
I always trust North Penn Mazda forgiving me a complete and honest review of my car during inspection. Everyone is so friendly.
I always trust North Penn Mazda forgiving me a complete and honest review of my car during inspection. Everyone is so friendly.
This dealership does not have a separate lube Service you always have to make an appointment which is inconvenient for most people. People would rather just have a drive-through service.
Everyone was friendly & helpful from scheduling, valet, check-in, loaner, and checkout. As far as I know, the car is running well since the appointment (Someone else in my family is the primary driver of it.) Thanks.
Prompt thorough and professional Everyone there was very kind My vehicle was well taken care of
Prompt thorough and professional Everyone there was very kind My vehicle was well taken care of
Very easy to work with and everyone was accommodating Pleasant to work a deal out with the sales person
Fast friendly service. Quality workmanship I thoroughly am satisfied with the service department. They do excellent work at keeping both my mazda vehicles safe and road worthy.
Alignment done promptly and send detailed video explaining the work. Loaner program very handy. Very happy with service.
We bought a pre-owned cx5 from Vince, it was great experience, their inventory is clean and such a nice no pressure atmosphere. After being at a half dozen other dealers I was definitely impressed with North Penn!
Professional, friendly, great customer service. Wil and his team are always friendly and professional. I appreciate the video from the technician showing the vehicle and explaining the recommendations and service to be performed. The communication via text is very convenient as well.
Very nice to deal with from start to finish They made me feel comfortable and explained the process thoroughly
Always great service at North Penn Mazda! Based on your team's energy and My experience with the Mazda team has been 5 star service from Sales and the Service departments!!!Truly appreciate each and every person on the Mazda team that showed up to provide the service we all look forward to when doing business. Hopefully the good and bad reviews are shared with your team, to give them the pat on the back that they truly deserve and also grace in areas that may need attention. THANK YOU!
Excellent Professional staff, Ms. Landis is an ALL STAR !!! Friendly, informative, and very helpful throughout the whole process !!
Super professional and transparent. I always have the right information and options to make informed decisions and never feel pressured into anything. Service is always fast and accommodating
Easy stress free experience, with good work Everyone was very nice and it was convenient to schedule online
Everyone i spoke to or dealt with in-person was very nice and helpful. Service was easy and quick.
Really friendly staff- Alyssa was awesome to work with! She went above and beyond to ensure I had all my questions answered and I was happy with my car
Process was easy, Julian provided timely updates. Loaner car process was easy and quick. Overall, very pleased.
I love North Penn Mazda. I just purchased a white cx9 that had very low mileage and was In perfect condition. Alyssa sold us the Mazda and was very knowledgeable and answered all our questions. They also have a wonderful service department at North Penn.
I recently had some collision work done here. The service was above and beyond. All of my questions were answered. I was treated with kindness and courtesy. They were honest and forthcoming with the damage and the estimate matched the cost of repair. I would recommend the collision center for any repairs.
It was exceptional from start to finish. They worked with my requests and made it a very simple process
Everyone was knowledgeable and friendly. Service was quick and well communicated. Being given a loaner was a treat! Overall great experience
Caitlin was great, they took car, gave loaner, kept updated, addressed the car issues and provided excellent customer service!
My experience with Alyssa was extremely positive. She was very knowledgeable and insightful about the vehicle, and her cheerful disposition immediately put me at ease. Alyssa made the entire process of trading in my vehicle and purchasing a new one simple and stress-free. Her professionalism, patience, and friendly attitude made all the difference. I am truly grateful for her outstanding service and highly recommend working with her.
The process was seamless and Dan we so great to take care of the entire process end to end
Rob was wonderful, and extremely helpful. Service was fast and the waiting area is nice
Caitlin was patient, always responded to my text messages even as I concerned about my car
excellent professional and friendly service everytime i am there! all my questions are answered and everyone seems to be working together very well!
Always a pleasure, Will and the entire service department are an amazing team! Amanda runs the best service department!
Comfortable waiting area, professional and thorough service Efficient with reasonable wait time, easy to understand service paperwork
professional, customer focused and on schedule clean showroom and customer waiting area and my car was washed
Always a wonderful service experience! Very nice shuttle service to/from the dealership. Amana Miller is a very professional and courteous Service Manager!
I loved working with Alyssa. She made my purchase so easy. Alyssa is an amazing sales person.
After having problem with a tire, they checked it and told me to bring it back. If I still had a problem, I was able to make an appointment and everybody was extremely helpful and nice and fixed my tire in a short amount of time.
North Penn Madza service rep Caitie was very professional and patient with me all through the process. Also great to work with her and the entire Madza team at NPM.
Fantastic experience! Didn’t purchase a vehicle, but had some lease related questions. Alyssa assisted me and answered all of my questions, while being very prompt, respectful, and helpful. Highly recommend going to her for any of your vehicle needs, or if you have any questions! Great experience!
Exceptional service, Wil and the North Penn Mazda team fix my car and I was up and running in no time and my car drives beautifully!
North Penn Mazda is great to work with -- everyone is friendly and it is clear that customer service is deeply valued. They make car ownership an easy experience and we've had nothing but positive experiences since we first purchased a Mazda last year. In fact, the prices were so reasonable and the experience so good that we just purchased a second Mazda from North Penn last week.
Excellent Service, Very Friendly People, Service Advisor Will is a true Gentleman, And Austin My Tech is the best. Tom Kane
Keith and everyone else was very attentive and helpful They made us feel very comfortable
Staff is patient, professional. General a good purchasing experience. I would recommend this dealership for future Mazda buyer.
Everyone is wonderful! Very professional and THOROUGH . From the front desk check in to check out AND the gentleman that washed my car . Things to get done are very pricey?... but right now everything is. Not their fault.
Best place to do business with! Top notch service with the best looking peeps in the business.
Caitlin was awesome, Her cummincation was great. I always recommend North Penn Mazda to everyone for Service and Sales.