Customer Testimonials
Great experience. I got the car I wanted, transferred from another dealer to my request, and the Product Specialist Glenn Luby provided great advice and support during this process.
Great service every time and the staff was very friendly. I especially appreciate it when they send me a video of what has been done to my car, like showing the air filters and updating me on what I need to get done on my next maintenance visit.
North Penn Mazda is absolutely the best! Everytime I come in for service on my Mazda everyone is so kind, caring and helpful. Everything is explained in detail. I love getting the video of what they did to my car. It's always an excellent experience!!!
Friendly sales people and great selection of vehicles to chose from! I highly recommend checking out North Penn Mazda when you’re in need of a new vehicle
Always had great service every time. Will is always super friendly and helpful. I liked that I got a text with a video walk-around
We are on our 7th North Penn Mazda since 2000. Currently driving a 2020 CX-5 Reserve, a 2018 CX-3 Touring, and a 2015 6 Grand Touring. When I find a consistently good experience, I stick with it. North Penn has never let me down.
Excellent experience purchasing a new Mazda at this dealership. Appreciated the laidback vibe. Salesman Vinny provided a thorough tutorial of the vehicle features unlike my previous car buying experience when they just handed me the keys. I would highly recommend the dealership to others.
North Penn Mazda has always been a pleasure to work with!! Professional, courteous, prompt service with a smile!! Will Jones is the nicest person that I have ever dealt with in the 48 years that I have been driving!!! Kudos to your dealership for his employment!! He deserves a raise!!!!!😁😁😁
The service writer was informative and very helpful. The service on my car was completed on time . Good value pricing for service provided. Will recommend.
Just finished purchasing two Mazda's from North Penn, we have been dealing with them for over 20 years. They are always helpful, courteous and super customer friendly. And their service is top notch!! Thanks for making it easy to buy a car!
The service center is first class. I drove into an enclosed area protected from the weather where I was greeted and directed to the service desk. The newly renovated building is attractive and roomy, and the waiting area is comfortable. Everyone was friendly, the communication and updates were timely, and I was provided a video assessment of my vehicle by the tech who worked on it. I thought service at the Cadillac dealer I used to frequent was good, but North Penn Mazda is next level. I continue to be impressed.
The service performed was excellent. The service writer, Wil Jones, was very helpful and explained all work being done, perfectly. I am extremely satisfied with this service department
Great service very efficient. Great communications through the process. Easy rental car process. I am typing this last sentence to meet the 25 word minimum.
I have been coming to the North Penn Mazda dealership since 2011. In 2011 I purchased a 2010 Mazda 6. Over the years I have brought my car to the dealership for any maintenance and oil changes. They have given me a loaner car when maintenance would take longer than a day. I just recently purchased a 2021 Mazda CX-5 Grand Touring AWD vehicle. I have only positive things to say about this dealership.
My visit to North Penn Mazda was my third car dealer visit of the week and was by far the best experience of the three.
The new facility looks great. Customer service is friendly. Appreciate use of a courtesy loaner vehicle. Service is very thorough and efficient. Would definitely recommend.
The customer service is excellent. I have bought 2 vehicles from North Penn Mazda always helpful and courteous and love full service video that explain what they found and what will be done
The dealership was first class the entire process. We would definitely come back. Our salesmen J Magarity was excellent snd so was Jim.. the F&I person
Great customer service! Always ready to accommodate changes in my schedule. Constant communication about my car when being inspected! Best part, they offer a free very nice rental car whenever car is being serviced!
My husband and I very much appreciated the attentive service provided during our initial information-gathering visit and the next visit to purchase the car.
Wil is awesome. We got our car back faster than we thought. Amanda and team are the best. I highly recommend North Penn Mazda Sales and Service to everyone!
Convenient, professional, friendly and accommodating! Long time customer. These guys went the extra mile on my last purchase to get me in on a promotion that saved me $1000. AFTER sale was complete.
Our salesperson John Magarity jr did a wonderful and thorough job of walking us through the process. He is a true professional. The dealership is very impressive.
The most amazing, enthusiastic, easy going, helpful, knowledgeable group of people from start to finish of the entire looking and purchasing process. Have already recommended to everyone we know!
Dealership was clean and well maintained. Salespeople were friendly. Vince did a great job with answering all of our questions and making the process smooth.
North Penn Mazda went above and beyond. They were able to locate and bring in a new CX-5 on short notice to my exact specifications (something my former dealer couldn’t do). It was a pleasure dealing with Tony, Jamie, and Vinny!
They were able to schedule my appointment quickly due to me going on vacation. I appreciate their availability and timeliness. We've been buying and servicing our cars there for 28 years!
Easy to schedule drop off. Received video of car and recommendations from the service professional which was great. Showed me what he recommended and why. Customer service was great. Didn’t have to wait all day even when car was dropped off.
As always everything was great at North Penn Mazda best service around!
Professional service , salesman was excellent . Very good at showing the car to us and explaining all .
Michael was my sales man. He showed me the right car. Used but taken great care of and he got me in and out. Awesome car.
I ALWAYS get great service at North Penn Mazda. Wil is a very friendly and efficient service agent.
Great selection of cars and the dealer facility is large and clean. Chris had the cars that I like set aside for me prior to our arrival, and the process was smooth and fast, highly recommend!
Excellent service as always and they always make you feel so welcome this is why I would always come here even if I’m one hour away
This dealership is awesome. I feel like they are honest and trustworthy. Easy process both buying a car and having it serviced there as well.
Great sales persons Answers all questions Convenient location Great hours for service
I had an issue with the car I just purchased there. They gave me a great loaner car do use for the day I took care of my problem and it was a great experience
Knowledgeable and friendly advisors. Great service and vehicles delivered when promised.
Building was very nice. Sales help was helpful. Finance Department explained everything I needed to know. I was very impressed with the transaction.
Efficient, friendly, great service. Very nice waiting area during the vehicle servicing.
Amazing customer service.. Will, Caitlin, and Amanda are the reason I continue to buy Mazda vehicles
Vinnie was my salesperson and he made my purchase of my new Mazda very smooth and easy. He was extremely knowledgeable about the car and set things up perfectly.
Wonderful experience, always pleasant and helpful.
Customer service was great, very professional and helpful, car was very clean and ready for delivery as soon as I came to pick up my vehicle
My new Mazda CX5 is my 61st automotive purchase and North Penn Mazda made it the easiest one by far. Many thanks for the great service and value.
It was a pleasure dealing with Glen Luby he was very helpful during the whole process.
Wil is the best!! Always keeps you informed every step of the way! When you leave your car somewhere you want to make sure it is in the hands of someone trust worthy and Wil definitely is!
Great customer service. Will is wonderful! Quick to get appointment.
Everyone was very nice and efficient! Love the text updates!0
My salesman was very helpful and courteous. The process for completing the necessary paperwork was extremely fast and efficient.
Great communication with the device department throughout the whole process.
I have confidence in the service center staff and the administrators and support staff are very helpful. I don’t know names of service so I cannot rate but since they send a video description it is fine.
Been dealing with NP for many years - always happy with service. Would recommend them to everyone. If I ever buy a new car it will probably be a Mazda from North Penn Mazda.
Staff seemed dedicated to promoting a positive experience. Helped my driver with a tire problem at no charge. She was favorably impressed. Very good people.
I can’t believe how easy it was. Saving money on a beautiful car and trading in my old one. The sales representative that worked with me was not pushy, totally helped me find my best option and I’m super happy.
Caitlin an Will are the best! Would buy from North Penn .Mazda for the service. Nice to work with. Very good at what they do.
Everyone is so friendly and efficient! Had many Mazdas for over 25 years now! Love my Mazda ! Will was very professional and a pleasure to work with! Love the video of car
Friendly and no hard sale technique. Chris Chiartas was absolutely one of the best sales people I have ever dealt with. He listened to what I needed and provided me with the right car for my needs. Chris went above and beyond to earn my business. I would definitely recommend Chris and North Penn to family and friends.
Great customer service and fast service
They were able to take my car early, before my appointment time, and fixed the problem quickly. I like getting a video from the service tech. They also washed the car, love that.
Everyone was very helpful. The new updates building was beautiful and it was a quick easy pickup once my car was done and ready to go
Excellent service as always. Thanks for the great support and great communication. The vehicle was serviced and detailed extremely well. Finally delivery was hassle free and so quick
Wil is very professional. I was upset with sales department as they did not cover a part that was broken at the time of purchase.
John was very handsome, very informative and very nice. I would give him a raise now, he sold me on the car before I even had a chance to look at it
Service is excellent and a great place to buy too. They never make me feel like a pest, a tough thing to do when I’m so detailed and full of questions.
Easily the best car buying experience I’ve ever had! No games, no back and forth with a manager. Answered all of my questions. In and out in under 2 hours. Very highly recommend this dealership!
The service went good for a recall item. Everything went well. it was really nice having a loaner car so I was not inconvenienced. Much appreciated
They were able to get me in on short notice for an oil change and inspection for an upcoming road trip. Wil was great and notified me when they were inspecting the car, items needed and pricing. He was there when I arrived to pick up car and brought it to me. He’s fantastic!
Your place is very clean. Staff are very accommodating and friendly.Waiting area offers some snack while waiting.The car technician is updating us of what's going on with our car. Good Jod
The entire service team went above and beyond to obtain a needed part for a repair and, keeping me informed of the progress, I love the way they txt a video of the car with the report so you have a clear understanding of what is going on. A special shout out to Will, the service advisor for his excellent service and helpfulness.
Majority of interaction was with Will! Very knowledgeable, willing to make sure all is as customer expects. A very valuable employee! Lucky to have him!
Thank you. Wil and his team always do a great job and the service is top notch. Extra words to meet the large word count.
Thanks. Sales rep was great, answered all our questions and we drove away with our new car. North Penn Mazda always delivers good service each time we lease or buy a new car.
Just bought my 5th Mazda from Dan. Pleasure working with Dan and I never worry I am not getting a fair deal like at other dealerships. Honest and upfront.
Wil is so great and personable!! I appreciate the professionalism, accountability and integrity that the Customer service and the tech team display when servicing my car.
professional service. Spotless clean and everyone knows your name. Wil Jones is very good and quickly handles getting your car back on the road. Like coming home.
Great experience overall. Vinny was very knowledgeable and a great representative with no pressure. Many of the forms we were able to take care of online so the day off pickup was only 30 min with finance and a full tour of the car and car interface education with Vinny
Have been Customer for over 20 years and there’s a reason for that. Plain and simple, they are reliable, thorough and willing to educate customer.
Kudos to Keith who was excellent throughout the entire buying experience. 👍 would recommend NP and Keith to anyone interested in a new Mazda Final price was competitive but could be better if you chose to shop around
Great service 🐕🦺 good prices on new and used cars.
Very good service, super friendly people, nice, spacious and clean waiting room. Caitlin and Amanda were super helpful and friendly. A+ for cleaning the car!!
I ALWAYS feel so welcome when I arrive at the service department 🥰 I am Always greeted by name. I love the video that the mechanic assigned to my vehicle sends me. I have talked about this to sooo many of my friends. Teacher friends of mine have purchased vehicles from North Penn Mazda because of my my experience with your service department
They tried hard to find what I thought was an issue, but couldn’t find anything wrong. They reassured me my car system was a ok!
Great and fast service! Was about to get my car back before they closed and my car is running like new again. Pretty pricey to get everything tuned up after 90000 miles but it’s expected.
Love our new Mazda 6. Appreciate Joe Dephillipo finding our car. His is always pleasant and professional. We have been buying or leasing for years at North Penn Imports. Couldn’t be happier! Great Dealership!
Service is good I got the loaner vehicle on time everything was fine. Looks like they have increased the price on certain services but I think it should be OK but hopefully I will get some discount next time
Great staff! And I like the new service center. Plus, of course taking care of my Mazda 5. Since, I purchased this vehicle I don’t regret it.
Everyone was very nice and the work was done in a timely manner . The loner was very convenient, and was able to get to work on time
I had a good experience with all the employees that I interacted with on my visit. My salesman John was very knowledgeable about the car I was purchasing.
Full of friendly people. They were very enthusiastic and attentive. Our salesman, Vinny, was super. In service, Will, saw to our problem with attention to detail.👍
Good sales person, especially Vinny is very attentive and deducted towards customers services, I am looking forward for the wonderful journey with north pen mazda ahead.
I’ve been buying cars for 40 years and never had a better experience at a dealership than I have had at North Penn Mazda!
Great service! I love the video that they provide on the repairs needed for my car. I also appreciate the text messages that update me on the progress
I purchased my vehicle there for coming from out of state I had a really good experience. It did take me awhile to get my tag and my second key but nobody's perfect. Nevertheless, this dealer definitely takes care of their customers.
Great, speedy service. Respectful with Covid protocols. Will be back again. Vinny was professional, but not pushy. Brent was extremely friendly and he simplified the financing process for us
Dealership was clean and inviting. We were waited on right away and treated very well. Vinny our sales guy went above and beyond in fixing an overlooked blemish just to make us happy. I never went in there one time where someone didn’t ask to help me inside of 3 minutes. I highly recommend the dealership and Tony the sales manager was also very personable
Everything was great dropped my car off in morning, Will dropped me off to work and picked me up when i was done at work. Love the service!
Patience, knowledge & helpfulness was shown to me by the salesmen, service & a wonderful receptionist ( for lack of a better word for her job title). I am very grateful.
Great experience all around. No surprises. Everything was as discussed with no issues. Deal discussed prior to arrival was honored which I greatly appreciate. Thank you.
I was very happy with the shopping experience. I had been looking at used Mazdas for a while, and was having a tough time narrowing down a model that fit my needs. After driving 3 different models, Tim found a hatchback that was a perfect match. It became a very easy decision! I'm glad that he listened to my unusual set of requirements, and found a perfect unit!
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