Customer Testimonials

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DealerRater Jun 1, 2023

I appreciated the courteous and professional service provided by the staff at North Penn Mazda

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DealerRater Jun 1, 2023

This is the best Mazda dealership around. You can’t go wrong dealing with North Penn Mazda.

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DealerRater May 27, 2023

Been using North Penn Mazda exclusively since 2004....purchased 2 Mazda vehicles from them and use the dealership only for service. The staff knows me as an old friend and I have nothing but positive remarks to say about the service and staff I have grown to know over the years!

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DealerRater May 26, 2023

Good service took very good care made me feel good about my car. The issue i had was solved.

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DealerRater May 26, 2023

I have never been in a dealership so clean and professional. My next car will be from here! Service was excellent the people were top notch.

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DealerRater May 25, 2023

Very knowledgeable staff. I especially liked the video review of my car. It was very helpful.

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DealerRater May 21, 2023

Great Job and nice work Everything was perfect and like new again i can enjoy my car thank you

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DealerRater May 20, 2023

I called Caitlin and told her we had a flat and we were about a mile away. She said if we could make it there, she’d take care of us. She was remarkable. Got there and done in no time. Your team is awesome. Will and Caitlin always make sure we have a good day.

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DealerRater May 18, 2023

Great service. Always quick and on time. Loaner car helps. Wish they were open late at least once a week.

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DealerRater May 17, 2023

Love Tony - he keeps everything smooth and easy. He’s the best and so it NP Mazda

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DealerRater May 17, 2023

He was excellent, best service agent that I've had . Thank you and good bye

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DealerRater May 16, 2023

It was a wonderful experience. Very seamless and I love my car! Dan was efficient and knowledgeable.

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DealerRater May 16, 2023

Loved the experience and love the car. Need the manual though. Don’t know where all the buttons are or what they do!

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DealerRater May 12, 2023

Always a pleasure I can always count on good service, everyone is always friendly and helpful.

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DealerRater May 12, 2023

Waiting room is very clean and stocked with snacks and coffee. My car was given a complimentary car wash. My final bill was explained to me step by step Dominic was extremely patient while I tried to locate my key fob and of course I didn't have my current insurance card and again Dominic helped me contact Statefarm.

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DealerRater May 11, 2023

Responsive, professional and accurate Easy to do business with and great communication Word requirement is a pain

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DealerRater May 9, 2023

Great first experience. Friendly, accommodating and thorough with details of service I would come back

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DealerRater May 5, 2023

Friendly and efficient service center. Waiting area is comfortable Will always explain my invoice in detail

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DealerRater May 3, 2023

They took care of my car really well. I am fully satisfied. I highly recommend this dealer.

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DealerRater May 3, 2023

Prompt, professional and very kind. Make sure they keep their customers worry free. Really amazing!

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DealerRater May 2, 2023

They helped me a lot! I would use them again! Tell friends and family! DONE

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DealerRater May 1, 2023

A totally professional organization, that is honest, forthright and customer-centric. They do not waste the customers time!

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DealerRater Apr 28, 2023

Always efficient Car was ready when I got there and always friendly service Wil was awesome!

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DealerRater Apr 28, 2023

I was very happy with the services that North Penn Mazda provided. Wil is always terrific

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DealerRater Apr 23, 2023

All was very professional and respectful. However, nothing is perfect. Difference in he said & she said which is never one sided or right and wrong. Amanda was excellent and went over and beyond for me.

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DealerRater Apr 23, 2023

Hi I did. 5 Honest dealership. Excellent service. There was an issue with my vehicle (which certainly was not their fault), but they made it right and took care of me. Between service (Will) and manager (Kyle), they have earned a loyal customer for both service and purchases for the foreseeable future.

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DealerRater Apr 22, 2023

Great service. Communication with the service writer was excellent. (Caitlyn). Smooth process the whole way.

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DealerRater Apr 20, 2023

Staff is knowledgeable and gains my trust in first visit. Transparency and communication throughout entire process. Gave me a loaner car free of charge no strings.

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DealerRater Apr 20, 2023

I can't say enough about how wonderful the service is at North penn mazda. They are always so accommodating and complete the work on time.

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DealerRater Apr 20, 2023

Very transparent and direct, a pleasure to do business with a a a a a

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DealerRater Apr 16, 2023

Always a pleasant experience- professional yet personal attention. My car is in great hands. Thanks

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DealerRater Apr 14, 2023

Amanda demonstrated the ultimate professionalism and respectfulness for my most recent experiences with North Penn Mazda. Amanda handled my scenarios with the outcome that every organization needs to reflect in customer service. The staff was professional and knowledgeable as well. However after having to return my car for a third time within a few weeks for an additional service, I was frustrated by miscommuncation. It came down too “he said, she said” which in my eyes is never an agreeable middle ground for the facts. I appreciated the customer service and knowledge extended from the Service Dept. It was communication ...

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DealerRater Apr 13, 2023

Attentive and knowledgeable staff. Everyone is pleasant and helpful. The dealership is clean and organized.

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DealerRater Apr 12, 2023

Great, great customer service. It was a great experience, from the customer service all the way down to the purchasing of a vehicle

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DealerRater Apr 12, 2023

Dan made the car buying experience absolutely painless despite the fact the original car we wanted was already sold. He worked with us and found what ended up being a newer car with less miles. I highly recommend North Penn Mazda and Dan is a great very laid back salesman. Thanks for everything. We love the car. 2022 Mazda CX30

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DealerRater Apr 11, 2023

I'm always pleased with the service my car receives at NP Mazda. The folks are all very friendly they know you car and treat you very nicely

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DealerRater Apr 11, 2023

The service crew was ready and friendly when we arrived. They were efficient and the process went smoothly.

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DealerRater Apr 11, 2023

Staff is very attentive and knowledgeable. They make arrangements for me to have a car loaner, if the work time on my car is uncertain.

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DealerRater Apr 10, 2023

Good experience. Service center took care of me, did exactly what I needed and my car back within the same day. Shout out to James for the continued help.

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DealerRater Apr 10, 2023

No thanks No No, no, no, no, no, no, No, no, no, no, no, no

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DealerRater Apr 9, 2023

They were courteous and friendly. They explained everything that was needed for my car and sent a video showing what was in need of service and what was in good condition.

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DealerRater Apr 8, 2023

Great facilities. Very efficient, prompt and accurate service. Comfortable waiting area. Completely satisfied, will use in future.

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DealerRater Apr 7, 2023

I love North Penn’s service! Staff at the desk are friendly & knowledgeable. If there’s an issue with my car, they will allow me to speak with the mechanic. Service Manager Amanda is always extremely helpful too.

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DealerRater Apr 6, 2023

The service was quick and easy. They were done when they said they would be.

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DealerRater Apr 6, 2023

The dealership kept me updated as problems were found with my vehicle, offered solutions, as well as told me what I realistically had to do as far as repairs and timelines on the wear of other parts. Amazing experience.

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DealerRater Apr 5, 2023

great service with a smile and hours of operation. Loaner car available if required. Will is awesome

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DealerRater Apr 3, 2023

Very professional. Great customer service. Great experience. Will use again for service Thank you all

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DealerRater Apr 2, 2023

I was very satisfied with the support that I received from both my salesman(Cee) and the finance dept in choosing my vehicle.. Thanks again for your help.

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DealerRater Apr 2, 2023

Very honest and polite. Communication was also very good. Everyone was very professional and nice

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DealerRater Apr 2, 2023

Great service! Easy to make appointment. Wil is very friendly and professional. Work was completed on time. Thanks!

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DealerRater Apr 1, 2023

The dealer goes above and beyond the measures expected in servicing your car. The wash and detailing after the service are worth the visit. Thanks again.

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DealerRater Apr 1, 2023

Simple oil change. Fast and efficient. Only had time for one cup of coffee before it was ready.

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DealerRater Apr 1, 2023

Everyone was very courteous and respectful to explain the process Having the shuttle both ways was very helpful

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DealerRater Mar 31, 2023

Great service. Dominic was very courteous and Kyle N. is the best. Liked seeing the video of the mechanic working on my car.

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DealerRater Mar 31, 2023

Great service - love the mechanic’s video. This Dealership does everything on their power to provide and maintain a great driving experience.

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DealerRater Mar 30, 2023

Will and his service team always provide excellent customer service with each visit. We wouldn't go anywhere else with our Mazdas.

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DealerRater Mar 26, 2023

Great experience buying a car here. Stephen was great and very knowledgeable. Very quick process.

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DealerRater Mar 25, 2023

They are very organized and very welcoming and the waiting area is super clean and comfortable

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DealerRater Mar 25, 2023

All the work seems to be completed satisfactorily. Service area was clean. All service employees were nice

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DealerRater Mar 21, 2023

So happy with my new CX 5. Such a comfortable ride. Love the heated seats. Appreciate Joe DePhillipo’s help in leasing my new car and his knowledge of Mazda. Dan was also great showing me how to use the Mazda App and the remote start. John Sell was very knowledgeable and made the leasing paperwork go very smoothly. I have been buying and leasing cars from North Penn Imports for many years. Again, appreciate the talented crew at North Penn.

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DealerRater Mar 15, 2023

North Penn Mazda provides exceptional service and communication, along with convenient hours and friendly, professional staff.

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DealerRater Mar 15, 2023

Wil always does a nice job keeping me informed on progress and costs for repairs

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DealerRater Mar 15, 2023

I generally find car buying to be a stressful affair, but Chris Chiartas was so pleasant to work with. He offered me a good deal and I felt very comfortable at every step of the way. Unfortunately, a life emergency came up at the last minute that required me to back out, and Chris was totally understanding and returned my deposit with no hesitation. Decent, honest, and trustworthy!

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DealerRater Mar 15, 2023

Excellent service. Always professional and courteous. They appreciate and are respectful of your time. Waiting area is always clean.

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DealerRater Mar 12, 2023

The North Penn Service Department is great. It was super easy to make the appointment. They were fast and efficient with the service. I will recommend this dealership to others.

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DealerRater Mar 11, 2023

Excellent work and great service as always. Highly recommend north penn Mazda. Very attentive staff

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DealerRater Mar 11, 2023

Service was friendly and professional. Liked having the shuttle service. Liked the video by the service technician. Overall, top notch experience.

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DealerRater Mar 11, 2023

I sent an email response to Amanda on February 21. To paraphrase, I only gave 10's because 11's aren't an option. Will is the consummate professional advisor and his techs are superb especially the video progress reports while I wait. My Miata always performs like the first day I drove from the showroom after a service visit at North Penn. You are my go to service location for all the years to come. Keep doing what you're doing.

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DealerRater Mar 10, 2023

Was in the area visiting family when I had an issue with my Mazda CX30. Superior customer service received. Repair done in good time to enable me to travel back home.

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DealerRater Mar 10, 2023

Communication was great from the start. It was nice getting an update from Dominic and then the video from the tech which made making decisions about the service very easy.

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DealerRater Mar 10, 2023

Always excellent service at North Penn Mazda, service staff excellent to deal with every time I take my car in.

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DealerRater Mar 8, 2023

It was a very pleasant experience working with North Penn Mazda. I would recommend them to my family and friends.

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DealerRater Mar 7, 2023

This dealership has always taken care me so took my car here after a hit and run side swipe. Car looks great!

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DealerRater Mar 7, 2023

Everyone is helpful and kind. My car was done in the time I expected it to be and was clean!

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DealerRater Mar 7, 2023

Very friendly and knowledgeable, they answered all of our questions and walked us through the whole process. I would recommend them to a friend.

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DealerRater Mar 7, 2023

Professional, reliable, timely efficient. Love the service video. Love the waiting area even more. Excellent

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DealerRater Mar 5, 2023

They did everything asked of them. Inspection, tire rotation, oil change and they were flexible with the schedule. There were 2 additional things they suggested, replacement of two filters. I had them do the engine filter but the cabin filter seemed too expensive to replace at $69. So I didn't have them do it. When I got home I went on line and found the filter for only $6.00 and I installed it myself in 10 minutes.

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DealerRater Mar 3, 2023

If purchasing a vehicle is not something you look forward to, then North Penn Mazda is the place to go. The entire process from start to finish was very easy. Everyone involved, particularly Cee Keo, was incredibly friendly, helpful, and most importantly, honest. I was on the lookout for any hidden fees or games that can be played at dealerships, but none were found at North Penn. They were very honest and upfront about pricing, and did not try to trick me into anything I did not want to purchase. It was quite surprising how straightforward Cee was, and it ...

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DealerRater Mar 3, 2023

I travel to N Penn Mazda even though there is a Mazda dealership closer to my house. Will, the mechanics and the entire staff are pleasant, helpful and accommodating. I would recommend N Penn Mazda to anyone looking for a car. I definitely will return for service and when I’m in the market for a new car. I especially appreciate the video from the mechanic!

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DealerRater Mar 3, 2023

Fast and efficient service employees helpful waiting area clean and comfortable with good coffee salesman helpful with my questions about a new vehicle

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DealerRater Mar 3, 2023

Prompt, courteous and professional service. Everything was thoroughly explained; video of car on the lift is a nice bonus.

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DealerRater Mar 2, 2023

John Magarity Jr. was very helpful throughout the process at North Penn Mazda. We leased a 2023 CX-9 from John and couldn’t be happier!

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DealerRater Mar 1, 2023

This dealership was extremely helpful and accommodating. They were also extremely organized and responded in a timely manner.

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DealerRater Mar 1, 2023

Excellent service friendly staff and they even washed the outside of my vehicle and I am happy

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DealerRater Feb 26, 2023

GREAT DEALERSHIP EXPERIENCE I discovered that my 2023 CX5 with 1,300 miles was leaking oil onto my garage floor. It was too late in the day to call the local dealership to make an appointment, so I decided to get up early and arrive at the service department bright & early. I was the first to arrive in the parking lot and pulled into the service department. I DID NOT have an appointment so I was apprehensive on how the Service Advisor would greet me. I started by explaining I needed help due to an oil leak, I don't have an ...

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DealerRater Feb 25, 2023

The sales team was friendly, attentive, professional and to the point. No wasted time and quickly got me what I wanted.

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DealerRater Feb 24, 2023

Very responsive. Sales people are great and I returned for a tutorial. The teacher was very patient and knowledgeable.

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DealerRater Feb 18, 2023

Courteous, accommodating, professional. Great place! Always a pleasant experience. The video of my car being serviced is a really nice touch.

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DealerRater Feb 18, 2023

Everyone was very nice. Loved the video presentation. Would definitely use the service here again.

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DealerRater Feb 17, 2023

Dominic was very courteous & professional. The waiting area is well kept and fully stocked. I liked the video of the car bring serviced and the free car wash.

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DealerRater Feb 15, 2023

I chose north penn because of their reputation with other Mazda owners I know. The sales staff is knowledgable and won't waste your time. They don't try to upsell or push options you don't want.

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DealerRater Feb 14, 2023

Very professional and courteous center. Friendly staff and comfortable waiting area. The service on my car was completed efficiently with a detailed explanation provided in a video

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DealerRater Feb 10, 2023

North Penn Mazda goes above and beyond with service. They're friendly, fair, and genuinely care about their customers. I've had nothing but great experiences across the board from leasing to the maintenance of my Mazda.

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DealerRater Feb 10, 2023

The Service with this dealership is awesome. They always get me in quickly. I have never had to wait months to get in. They usually have me in within a week to 2 weeks depending on the problem. If serious, they have looked at my car that day and fixed or given me a loaner until repairs could be completed. I always know that I am going to get my repairs done correctly. But more importantly, if there is a problem I am not aware of they bring it to my attention with options to address and fix the issue. My ...

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DealerRater Feb 8, 2023

Great experience at this dealership. Chris was very thorough. I am loving my Mazda CC-5

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DealerRater Feb 8, 2023

Timely courteous and very informative. Had overall good don’t know why we need 14 words

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DealerRater Feb 7, 2023

The service department was ready as soon as I got there to drop off my car in the morning! I appreciate the prompt service!

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DealerRater Feb 4, 2023

The most pleasant dealership I've ever been in The service was great will was absolutely fantastic I will not go anywhere else from now on

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DealerRater Feb 4, 2023

Was extremely curious helpful and very informative I would tell everyone to come there first time buying a car and it wasn’t stressful

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DealerRater Feb 2, 2023

Did an excellent job but took three weeks to complete. Washed car At delivery which was thoughtful.

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