Customer Testimonials
Your salesmen was very knowledgeable about the car . He helped us to make the right decisions.
Courteous professional staff. I liked the video showing the work completed and what might need to be done in the future.
Nice clean dealership. All employees helpful and respectful. They check everything for you. Thank you
Friendly and efficient staff and service center Explained everything to me, Recall issue was addressed
North Penn Mazda/VW is an awesome dealership. The buying process was simple and straightforward. The new Mazda showroom is beautiful and very comfortable for customers.
Good customer service. Everyone I worked with was objective and to the point. There was no wasted time.
I was very pleased with the service work done on my vehicle and appreciated the convenience of the waiting area.
They are great to deal with. They show you a video of service person working on car and tell you condition of what they are reviewing.
Service Managers are pleasant to work with and keep you informed on the progress of your vehicle.
Great no-pressure sales and management. Love my CX-5. They were great in accommodating our schedule!
Glen was a great sales man and a all around great guy very helpful. It was a pleasure working with him
Always a pleasure having car serviced at north penn! Service staff is pleasant and professional!
Found the car I wanted at a decent price. Quick easy process. However, trying to get a 'We owe you' item fixed has made me feel like now that the sale has been made, I've been moved to the bottom of the priority list. Couldn't be fixed at the time of the sale, first appointment then cancelled, second appointment decided would need a third appointment with the body shop. I dont live nearby, have to secure transportation each time. Disappointing.
Very accommodating with scheduling Efficient -car was complete when they said it would be. Staff all friendly and courteous
Our salesmen John was so patient and extremely helpful. He made the experience so easy.
Third time back in 3 years and Dan has been great! Fair pricing and fast paperwork process which is always appreciated.
Very pleased with the way the service rep, Catie, kept me informed about the diagnosis and what the fix would entail and cost.
Amazing customer service. Very friendly and courteous.. Service department is the reason I buy Mazda's
Everyone we came across were extremely helpful and professional. The entire process, from our first point of contact to signing the paperwork, was “seamless and simple”. Chris, our salesperson, was outstanding!
Amazingly modern and incredibly designed for customer comfort and convenience. The employees seem to love it too. A great place to be while your car is being serviced. Very attentive service. Five stars!
Great customer service! Discuss the status of the car upon arrival to pick up my car. Love it!
Great team work and customer service every time excellent. Greetings are very welcome when I have arrive.
My dealer was Keith Fluehr. He was exceptional and professional with his communication and making me feel at ease and making the whole process as easy as can be. Great experience for me to say the least...👍👍
You have a loyal customer with me! Fast service. Free loner when needed. Easy communication of work being done via text with videos. Fair pricing. Outstanding customer service!!
Stephan is an excellent salesman. Knowledgeable and patient. I don’t have 25 words to write.
The sales & service conducts themselves very professionally & are very helpful when requested help was asked
Always great service. The videos are a huge help in understanding what work is being performed and why.
Clean efficient and friendly, with good services to boot including free coffee and tea. They do not carry out unnecessary work and never overcharge. What more could you want?
This dealership is very friendly and easy to schedule appointments. I am always very satisfied
Fast and easy to set up an appointment. Drop off was simple too after hours. Didn’t have to do much thinking overall and I like that. They always take care of and identify issues with my car which I appreciate and is probably why my vehicle has last as long as it has.
I love dealing with your servic center and how careful they are to protect the inside of my car.
Quick, give customers the best deal, feel very special. Just bought Mazda CX-5 very happy with it.
They are very helpful and explain any work that needs done in detail. Vehicle is always finished when expected.
I had a great and easy experience buying a new car. All was really great.
Very clean dealership with courteous customer care. Had inspection done to my CX-5. Luckily I didn't need any repairs.. Though brakes didn't feel right. I was told they are fine. I had waited over hour for total service.. seemed like it could have been shorter if I didn't need anything.
I had a good experience buying my new CX9 at North Penn Mazda. It was quick and easy.
Easy to deal with. Found me the car I was looking for very quickly. Salesperson kept me updated.
Dan went above and beyond to find me the perfect car with all the things I wanted in it.
Efficient sales process from trade-in to obtaining new vehicle in tight inventory environment. Responsive and transparent.
North Penn Mazda is a great place to do business with their friendly courtesy and they treat you like family that’s all you could ever ask for
Highly recommended dealership. We saw the car we wanted online, called them up, and went over and purchased the vehicle. Very courteous staff. Met our requests and their detail shop is top notch. No pressure and no hassles. Our salesman, Tim, was outstanding. Overall a very pleasant experience.
Ken and the collision center folks were terrific and did a great job on my car, Caitlin in the Service center was so helpful. Been a customer since the 90's and have always received great help with buying new cars and having them serviced!
Quick service, good communication. Everyone was friendly, waiting area was comfy and clean. Bonus = free car wash.
Nice people and everyone was very friendly . The video was great to see. The free car wash was a nice touch.
When your car needs service it’s an inconvenience. North penn imports and their staff make getting your car serviced a whole lot easier!! From the pull up undercover car drop off, the video emailed explaining your cars needs, the complimentary car wash, loaner vehicle and effective service of my car North Penn is a 5 star experience.
Very helpful, great accessibility, really help you get through the normal maintenance appointment without being too disruptive to a normal working day.
This is our second Mazda vehicle bought from this dealership. I also had recommended it to my friend which eventually bought her CX6 from them. This is one great dealership straight forward and with superb customer service.. to top it all their mainservice is super excellent!
Everyone at the dealership are friendly and helpful also they kept me up too date with the work being done.
Very accommodating and friendly service. Video updaye of the service is great. It was easy to check in for a courtesy vehicle and just as easy to drop off.
The service department kept me updated on the process.the paperwork mentioned a carwash. But the car was not washed. I assume because they were short staffed
Service was great! Everyone was professional and pleasant to work with. My car was ready earlier than anticipated
Very friendly service, nice clean areas. Large sitting area with beverages and snacks. Excellent experience!
Will is awesome and very helpful! Window is working again, so very happy! I should of had them check my AC. That is my fault. Next time.
This is a very professional, friendly establishment through and through. Worked with Wil who was friendly as usual. Sent me the video explaining everything about the service, truly you can't bear that. My go to place for my Mazda
Great experience all around - Vinny and all of the other representatives at Mazda were helpful and made the process easy
Told me the cost ,length of time to do the work, and scheduled the appointment that worked best for me. Then things happened just as planned.
The team did a great job keep me informed of the progress and completed work on time
I had a tire replaced under warranty. I was in and out quickly. No fuss.
Service was great. Catie, my service advisor was very helpful every step of the way
Beautiful excellent fantastic thanks Gray Beautiful excellent fantastic thank you grateful Beautiful excellent happy fantastic thank happy Beautiful fantastic congratulations excellent thanks for excellent SUV Mazda Beautifully
This was just for an inspection but they completed it in the time they said while I waited. I was happy to see the employee s all wearing masks.
Always professional and quick. I would recommend this dealership for sales and service! The videos of my car getting serviced are great and the new waiting area is very comfy!!!
Will at the front desk was very helpful and great. He worked with me and got everything i needed done. Really appreciated him and grateful!
Awesome experience getting Apple Carplay installed in my 2017 Mazda3! John M. was great with getting me set up, and the service team was very quick with the installation. Very impressed!
I had bodywork done by the collision dept and they were great, also the rental car was easy to get. Great customer service and Dan was exceptional!
Congenial sales staff, extremely informative sales person (Dan), the right inventory available, the buying experience was quick and efficient with zero pressure. Would highly recommend!
I was looking for a car and Vince found the perfect car for me. Anything I needed he came through. I love my new car. Great service!
North Penn Mazda provided excellent customer service and took great care of my car. They are highly organized and took time to go over my questions. Their staff is extremely friendly and professional.
Had a great experience. Will let me know that my inspection was up next month and offered to get it done during this oil change appointment. Was happy that he caught that and was able to fit it in!
On time, efficient and polite. North Penn service is always top notch. They handled our 10,000 mile check in and even addressed a body work issue at no charge!
Solid. My appt was the day Hurricane Ida rolled by and they ended by closing early. So I missed my window for pickup. I had a rental for the one day and then needed to use it for a few extra hours the next day. Luckily I was only charged the insurance fee for 1 day. Happy with it but wish they reported to Carfax. I had to add my oil change manually.
Impressed & Grateful! I was scheduled for an inspection & oil change the day of storm Ida. It was mentioned to me it might be about a two hour wait. I arrived back to the dealer via the courtesy shuttle (thanks Tom) from shopping and my vehicle was done and waiting. Impressed! Will explained what took place and what preventive maintenance should follow with my car. I live by the PHL airport and was Grateful my car was ready so quick. I was back home before the storm touched down. There are three other Mazada dealers in my back yard ...
Exceptional service. Will was very courteous upon my arrival. Had everything ready to go. When my car was complete, everything was done as they said.
Very easy process of buying my new car ! Customer first approach was very evident in everything they do! Will recommend them to family and friends!!
Best experience I ever had. Super clean facilities. Everyone treats you like family. Very aware of Covid I was very comfortable. Doesn’t get any better.
Quick response to my emails, friendly and helpful. Chris was very knowledgeable about the vehicle and my options. I really like that he walked me through the cars features and settings before I left the lot with my new lease.
Service was done exactly as needed. The shuttle driver Tom was pleasant and safe. Nice and efficient staff. Would recommend to others. Thank you very much.
I appreciated they worked with me in assisting since Falkner mazda not available. Not same service though. Felt rushed. Will stay with Faulkner in the future.
I am SO impressed by the North Penn Mazda dealership. Their sales and service departments are polite and very knowledgeable. I have never been disappointed.
North Penn Mazda always gives excellent customer service! The dealership is nicely renovated. The service provided was completed earlier than the expected length of time.
they sell good cars however, i brought a used car that i had to bring back to do work that should have been done prior to them selling it. cost almost a 1000$ to fix. but thats the only problem.
Great service and support. Shout out to Wil for always being cheerful. Did a great job of finding a time to get my car in for an oil change. Appreciated the car wash
Great job both mechanics, service and the tech you use. mechanic was hard to understand in the video. He did a great job but he needs a louder michrophone
Service representative (Caitlyn) was great. Very nice and helpful. Work was completed quickly. Dealership has a very nice waiting area. Was quite pleased with the experience.
North Penn Mazda is a great dealership. Everyone there is always very helpful!I mostly deal with the service department. Will Jones and Amanda are always there for me!
purchasing and servicing my Mazda there...never a bad experience
Nice people. Video of work needed is a nice touch. Easy service Dept to work with. Pretty good about time estimate to get your car back.
From my initial call, the service staff was very accommodating. Mechanic was Clear with diagnostic report. Entire experience was very professional. Great overall service and I look forward to continuing with North Penn Madza
North Penn Mazda is a great dealership! I recently purchased my 3rd. CX5. It’s a 2021 Carbon Edition Turbo. I absolutely love it! It was a very positive experience for my wife & I. Kyle the sales manager gave me a great deal on the cx5 and my trade! Tim, my sales person was also great! We also have our cars serviced at the dealership as well. Will, my service advisor is always great & takes good care of us. Amanda, the service manager is also great. Thanks to all the awesome people who work there! Jay, the detail manager ...
Mr. Greg Holland was wonderful. I was very well taking care of as I was looking for a Jeep Wrangler Unlimited Sahara. Although I traveled from Delaware, I was able to test drive the Jeep, have it privately inspected by a mechanic to finally make the purchase. I also worked with the service department who ensured that the Jeep was in its optimal shape. I cannot say enough about my overall experience at North Penn Mazda; the best experience I have ever had purchasing a car. Thank you
It was cool. Nice service. Got me to a price that I wanted and was comfortable with. I really appreciate all that helped with this.
Will was great, very accomodating, compassionate, efficient, and caring. He was helpful to me and I heard him speak in a friendly and warm way to another customer. Overall a very good customer service representative!
North Penn Mazda never disappoints with their service and customer interaction. The new service space is wonderful improvement. The service is always impressive including looking for potential issues in the future.
My experience at North Penn Mazda service center was exemplary. The service specialist helped me receive the correct scheduled service for my 2006 Miata. I felt comfortable that I was not paying services the car did not need. Upon arrival at home, I was greeted with an emailed video of the steps taken by the service specialist who worked on my car with details of each step! Thank you North Penn Mazda! Also, I was given a FREE loaner vehicle to use during the services of my car.
Friendly agents, very detailed diagnostics videos. The car is running smoother than it ever was. I’m glad to have chosen a Mazda car and this shop for all repairs.
overall satisfied with my first to this dealership. will request “will” in service next time as i did not find caitlin friendly. she had an attitude
Excellent service and very accommodating, even with an emergency tire repair! Catie and Will are awesome and caring! I highly recommend this team and dealership!
Catie Landis continually provides amazing customer service with every service visit. I dropped my Mazda off for service 7/27/21 in the morning and expected to pick my car up later that day. Despite making my appointment weeks in advance, the service department was swamped and could not look at my car. Ms Landis kept me in the loop texting me from her personal cell phone. It is employees like Catie Landis that keep me making a 40 minute drive to North Penn Mazda for service needs, when there are two other Mazda dealerships closer to my house. Thanks again for top notch ...
Friendly & efficient service desk, great communication on what work is needed & options. Repairs are thorough & done exactly as discussed. Car rental team also handles things efficiently.
I really like the videos that you make of the vehicle being worked on. It is helpful to see the vehicle and hear the technician talking about it
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