Customer Testimonials
Customer service is the best out there in any industry not just car dealerships. No matter how busy they will fit you in somehow and help you out. Above and beyond!
I dropped off and waited for the car while 15,000 mile maintenance and was done. It was done in under an hour and was given updates. All and all it is was a good visit with excellent customer service.
The whole experience from the check in process to the video inspection was better than anywhere else I have gone.
This is my fourth Mazda in a row at North Penn Mazda and the experience was great like it always is. The new car deal was all worked out before I arrived and no surprises popped up when it was time to sign the paper work.
Great service, prices are ridiculous like at every dealers service center. Nice people working there.
Good customer service and friendly staff. The dealership is ran very smoothly. I would definately recommend them to others.
Great service. Catie is the best! Always fits me in no matter how busy Mazda Service is..
As always, Service is excellent at North Penn Mazda. My contact person Will, is always ready to help and assist with any questions I may have.
Best dealer service department I have ever had!!!!! Will and Cait are always wonderful to deal with and ready to handle any problem or issue I have.
Great Receptionist service. Repair was super,, completed in record time. $ as estimated. Parts in stock.
Convenient location, friendly staff, good communication, free shuttle between dealer and home, prompt reliable service
Great service and professional staff. I appreciated the attention to detail and great communication. The car wash was a bonus!
Everything was handled quickly and without issue. I would recommend this dealership to any of my friends.
Very happy with customer service & mechanics time! Comfortable waitin room & setting, while waitin to have cx30 serviced
Pleasantly surprised by the great service. Nice and friendly customer oriented staff. And I really like my car.
Service was quick and as promised. Loaner car pick up was a bit slow but otherwise an okay experience.
It is a very good shop. They are nice, professional and efficient. They are dependable.
There is a friendly staff , quality same day service . It was my first time there but definitely I’ll be back
Great service. Thanks!!! The work requested was completed to my satisfaction. The work was completed quickly too.
Was helped quickly and treated with respect and care. John helped me find exactly what I needed and gave me a great offer on a trade in too! Thanks John!
The service was donequickly, I didn’t have to wait very long for my vehicle.
I am completely happy with the service that I got this past Saturday The courtesy shuttle is fantastic and convienent
Best dealership I have ever used!!!! Owned several cars over the years and never had service as wonderful as North Penn Mazda!!!! Will and Caity are excellent to deal with and mechanics are awesome!!!!!
Very pleased and satisfied with the service that I received. Very Easy to deal with
Best service in all categories! From the appointment , check in, service, check out and follow up.
The service staff at North Penn Mazda are a pleasure to deal with, especially Wil and Amanda who are courteous and efficient. The service was performed qui kly and my vehicle was returned washed.
Professional courteous service, in and out quickly. Loved the video of showing what was being inspected.
North Penn Mazda is definitely a first class act. Every aspect of the dealership is great. From the buying experience with the sales team to the service department and also collision and rental!
Well organized operation with friendly employees. Work was completed as scheduled and with no surprises.
North Penn Mazda is a clean friendly and dependable dealership. Service advisors are very courteous.
Great dealership, they fixed my problem quickly and were very knowledgeable and friendly. Thank you north Penn!
Everyone was welcoming and informative. Catie landis especially… very clean environment…. Great show room! Many new possibilities.
The employees at North Penn Mazda are a pleasure to deal with! They are always responsive and informative as to your questions and needs regarding your service!
Easy to make an appointment online. Communicated very well while my car was being serviced! Always convenient to have a courtesy car to drive while my car is in for service.
Great staff and awesome service! They always go above and beyond! thank you. thank you!
Unfortunately I have had 2 cars needing collision repairs recently. In both cases, the people at North Penn Imports were efficient, knowledgeable and courteous.
Prompt, extremely courteous service! Great waiting room with refreshments. All services were completed as requested for my car and I was kept informed of everything that was happening. All I had to do was pull in leave the keys and they took over from there! It couldn’t have been easier and very much on time!
Great cars, great knowledge of cars. I only purchase a Mazda. Love the workman ship and have never had a problem with Mazda.
My salesman, Tim, was courteous, professional and respectful of my time. I drove almost an hour to go to this particular dealership and it was well worth the drive.
Very helpful. Very polite. Fast service. Clean. I like the service videos of my car. The last one was extra helpful the way the technician explained things. I appreciate the loaner car. That process is also super smooth.
Very pleased with the customer service! They are very helpful and accommodating. From when I went in to buy the vehicle, to the courtesy vehicle, to the video sent of the service that was completed to my Mazda 3 I felt like I got a lot more then I payed for!
Needed a wheel rim repair-- car was done in four days, prompt communication regarding repair cost and a rental car at no charge. Was a great experience.
Great place for service this is why I drive out of my way to come here especially when I have other dealerships that are closer this is my go to!
Courteous, professional and efficient-- they fit my Mazda 3 into their schedule in an emergency.
Great as always. Staff is very attentive to any and everything I need. Always doing their best to serve me. Serious about my needs including needing a loaner and taking care of a battery problem with my keys by replacing it. Can't say enough good things about them. I trust in what they say and do. Got a complete detail interior & exterior. WOW ! Was presented with a brand new car at the reveal when I came to pick it up and hand over the loaner. Wil and Katie are on top of everything !
Easy check in and check out, and the video of the diagnosis was great to see.
I am very pleased with my new Mazda CX -50, but I am even more impressed with the integrity, flexibility and thoroughness of my salesman, Stephan. I have never before received such a thorough overview of the features of a car. I felt very comfortable driving it off the lot that day.
The service team at North Penn are great! They are eager to do their best in helping their customers. Their prices are competitive and they always perform great work. I also love the fact that they offer a loaner vehicle if need be for your service so you are never without a vehicle.
I've been taking my cars to North Penn service for 12 years and they are always great! I always take my car in and never have any issues or problems. I feel that they are honest and trust worthy. I was always lead to believe that dealers were not trust worthy, but North Penn service has always been to me. I wouldn’t go anywhere else for service.
Very easy to work with. Our salesman, Stephan Dasneves was great. There was no pressure and picking up the car was great.
Great service from start to finish. All the paperwork was available in a timely manner. Thank you for all you do. Donna and Joe Bell
Our salesman, Vinnie, professional, courteous and efficient. The buying of my new Mazda CX-30 was made very easy.
A friend had recommended North Penn for some minor body repair on my Jeep Wrangler . Could not have been more pleased the repairs and service. Great experience.
Excellent service. Answered my questions to my total satisfaction. Will most likely go back again when needed.
Handled problem well. Good service reps. Have to bring back for minor dashboard digital adjustment
From the time I showed up for my service call, fast, easy and very professional.
I bought a Mazda 3 Hatchback from North Penn Mazda about 5 years ago and had it serviced there every time. The whole team at North Penn treat you so well while you are there and the sales team especially, Vince DeNardo, make purchasing a vehicle from here so easy that my wife and I just recently bought a brand new CX-5.
Excellent service. Very short wait time with quality of the work. Great communication. Definitely recommend.
Everything was completed timely and at the price quoted. Catie and the tech kept me informed and my vehicle was ready to go earlier than expected!! Great service!!
We were very happy with the service we received. The car was fixed even faster than expected. Finding out that the car had been washed was a wonderful surprise.
We weren’t happy with the selection of CX-5’s they had on the lot. But over all it is a nice dealership
Sales team is super friendly and helpful. Thoroughly explained the process, benefits, and any other information. They made me feel comfortable, as it was my first time getting a car.
I drive from Northern New Jersey to get the friendly and excellent service at North Penn. The staff are courteous, knowledgeable and make me feel right at home and you can’t beat that!
Good customer service. Friendly and thorough. The service was quick and they kept my updated
Caitlin was super friendly and very professional. When I asked about the state of the battery (car is 5 years old with original battery) she specifically provide me feedback on the status after the car had been serviced.
Very customer oriented. They communicated what with happening and at what time. The mechanic went well above and beyond in diagnosing the problem and recommended solutions.
Their work was beautiful. They repaired my front bumper and had to spray new paint. It seems to be blended well with the rest of the car. They cleaned the inside as well as the exterior. 4 stars instead of 5 because they said it would take 3 days but to 5 because they were waiting for a headlight from California. I scheduled ahead of time - 2 weeks. They should’ve had the part when I dropped my car.
North Penn Mazda's collision center always does excellent work! I recommend them for all your collision needs.
Had a good experience for my first vehicle purchase ever. Our sales person was very professional, knowledgeable, and honest.
Quick scheduling and service for a battery replacement. Made time despite not having a same day appointment.
I have used North Penn Mazda dealership for 11 years. They have been extremely reputable. I owned a 2010 Mazda 6 for 10 years. I traded that car in for a 2021 Mazda CX-5. North Penn Mazda stands behind their cars.
They were very accommodating in getting me a new key made. Also did a complete inspection on my car and advised of anything that needed to be done. They gave me a brand new loaner for the day. Everyone there went beyond the call of duty, even moving all my belongings from one car to another. I'll definitely be back!
Always get excellent service and attention. Will is professional and friendly and we like how we’re treated there.
Excellent service, courteous, professional staff. Reliable and trustworthy. Excellent service courteous professional staff. Reliable and trustworthy.
John Magarity our Salesman was great to work with. Very professional and knowledgeable about the vehicles and features. Finance Team had everything together and ready for the purchase
Good communication. I asked for vehicle to be ready by a specific time and it was completed on time.
Excellent all around, from scheduling, service mgr, service mechanic to driver, Everyone was great, responsive, eager to help & energetic, true professionals. Very happy with every aspect, will continue to work w/ North Penn Mazda in future!
This dealership is top notch. I love the video you send as the technician is going over the car.
I didn't realize that this oil change triggered a bunch of maintenance items due to the mileage, and hadn't budgeted for this scheduled maintenance. The service coordinator and auto tech worked with me, and after looking over the filters, tires, etc, have me their recommendation of what to have done right then, and what could wait, based on my funds available. Thanks!
Dealership is highly professional and attentive, friendly and helpful. I would definitely recommend to anyone.
they seem to have gotten better over the past couple years. dealership looking pretty good to
Professional service with attention to detail…friendly & insightful staff…very good experience from first phone call to completion of task at hand…
Always great customer service, honest recommandations and quality service. Love that they wash your vehicle afterwards too!
Service was excellent and personnel were very friendly. Especially liked the video of the services performed.
All the staff at North Penn Mazda are unfailingly pleasant, professional and efficient. My recent routine service on my Mazda was handled efficiently while I waited in their comfortable waiting area sipping coffee (on the house) and watching HGTV. My car was returned to me washed, and a follow-up video to my email box reinforced what had been done to service my car and it's current condition. A well managed service department.
Great service that was fast and courteous. I would recommend this car dealer to a friend.
Vince was very helpful test driving and making the deal simple. Financing was easy too
The Service from start to finish was very thorough, the technicians seem very knowledgeable, and the facility seemed very clean and accommodating
Service writer Will and the technician Justin were great to deal with Excellent diagnosis of what was wrong with my vehicle
Great service within one day. Everything was taken care of properly and without delay. Wil Jones was very accommodating.
North Penn Mazda is fantastic! They provide top notch service, their staff is extremely professional, and they have a beautiful facility as well.
I have never had any problems or concerns about taking my car in for service. Everyone is friendly, courteous and the wait is never too long.
This dealership is excellent. I would definitely recommend this dealership. They treat there customers very well. I was very impressed.
Friendly staff, excellent service, takes their time with you explaining everything about the the car
Great experience, easy to work with, Tim was friendly, listened to what I was looking for, gave us all our options. Was even working on his day off to help us get our new car. Would definitely recommend!!
Love North Penn Mazda Service Center! Wil is great and kept me updated on the status of my car. Austin did an awesome job working on my car. After getting my Mazda serviced at North Penn, it’s drives like it’s brand new!
Quick and efficient with Service and getting a loaner car. I liked getting the text that they are working on my car and seeing a video.
What I like is the consistency at North Penn. The staff is always friendly and helpful.
Great video outlying suggested service Prices reasonable Would return for future servicing Kept on top of contacting me with progress.
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