Customer Testimonials
The first time I went the service and communication were extremely poor. I don’t have high hopes if I visit them again.
Service department is very communicative and loaner car service is wonderful! Friendly staff doing a great job!
Everyone at North Penn Mazda is always so courteous and respectful of the customer’s time. From sales, to Finance, to service, the experience is excellent.
Dan O. Is a very professional and knowledgeable person to work with and find the best vehicle you. He is top notch and makes buying a car easier. I would highly recommend him and North Penn Mazda!!
Excellent! Everybody in the service department is awesome. The whole crew is friendly, helpful, and knowledgeable. Including Wil, the girls at the loaner service, and at the check/out, cashier too. If you own a Mazda, go there, Highly recommended.
Great price, easy to purchase Responded quickly to email, accommodating to get incentives on a car not yet on the lot
Deeply disappointed that the dealer did not listen perform the necessary replacement of my infotainment system.
They were great to deal with purchasing the 2025 35th Limited Edition MX-5. When we need our next vehicle North Penn will be our first stop
I have had nothing but great service from North Penn Mazda. From the beginning when I first bought my vehicle from their dealership I’ve felt like I was taken care of. Every time I schedule service, Wil and the automotive techs are super friendly and informative. I LOVE the videos they send as updates for my car, whether it’s in for inspection or service. Their loaner office is just as wonderful and helpful, also. I will continue to have my vehicles serviced here as well as continue to purchase vehicles from their dealership. Every experience I’ve had ... Read More DealerRater - Jul 10, 2025
Buying my car was easy. All my questions got knowledgeable answers and the sales person was low pressure and still attentive.
Excellent and skillful service. Will was very helpful and kept me informed about the progress of the inspection service and options for repairs. We have also bought two cars from this dealership and were treated fairly and professionally on both occasions,
Keith Fluehr our salesman was great to work with. I can't say enough about his help.He always kept me well informed on what was going helping us to purchase our 35th Limited Edition MX-5. When we need our next vehicle North Penn will be our first stop.
Dan was an amazing salesman. Him and the whole North Penn Mazda team made the buying process smooth and easy
Great friendly staff, complete explanation of service and cost Will continue using North Penn Mazda
The whole experience was excellent. Kyle was pleasant and helpful. I would highly recommend North Penn Mazda
I experienced Exceptional service and professional attitude by everyone involved. Thank you. I will come back.
Good people and great service. Would recommend to anyone.North Penn is the place to go for your car service
Great service and really seamless and smooth process. It was probably the best car buying leasing experience I’ve had
Service is always very good. However, prices seem to be a bit high. Communication is very good.
Great car and great salesmen but could of done a little better on the price
Love the place, love my Mazda only thing I'd love more is if they'd bring back the pick up truck. Always great service here, will continue to bring my Mazda back for service, as well as future Mazdas I purchase.
They pleasant and organized. The 4 rating is because of the service change added when using a credit card.
It is a pleasure to work with this dealership. Everything is done in a professional and expedient manner
North Penn Mazda is an exceptional dealership and the employees are all knowledgeable and friendly. I appreciate the ease of buying and servicing my cars as well. Would definitely recommend North Penn Mazda!!
Repair finished earlier than estimated. Great job. I would use them for any car repair needed
We’ve come from another Mazda dealer after having a couple issues turn up following schedule maintenance service at faulkner. We’ve found that trust and quality are found right here at north Penn. The staff was very responsive and thorough in providing service and a solution to our issue and we have found a trust so much that we will be back on a regular basis to return here for service instead of faulkner because of there dependability and great reputation. We thank Will, Amanda and all of them at north Penn greatly for their service and look forward ... Read More DealerRater - Jun 22, 2025
Wil is very kind and attentive. He has a good attention to detail that makes you feel heard. As for this location in general, I like their usage of videos shot by the mechanic who worked on your car. I've even gotten helpful advice in those videos.
Very professional, service was very prompt and they kept me updated. Also took the car for a car wash-very helpful
Everyone is so kind and respectful. They are very responsive and beyond accommodating. Will always come to North Penn Mazda!
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Only gave it 1 star because 0 wasn’t an option. Will never spend another dime there. I have never had a worse customer experience in my life. I have purchased 3 cars from here with my wife in 7 years and I will never be back. 206,000 miles currently on my Mazda 6 and I am due for a new vehicle. Not going here. Had to bring my car back in because the wheels almost fell off it from work they did. When I got it back there was a flat that they tried to charge me for. Really? Take some ownership for your work. ... Read More DealerRater - Jun 19, 2025
Excellent Communication. Fair pricing. Long time North Penn Mazda client. Would recommend to friends and family.
Always willing to help out and to make things right. Personable. Friendly. A pleasurable experience.
Good job and very nice job...thank 👍 Good work for my mx5.. He's just so good!.. 정말로감사함니다.
Courteous and professional Always kept in formed of issues and progress Carlin does a wonderful job
The service was excellent, the booking process was easy, the staff was very friendly. I loved the shuttle service for free, it was very convenient.
Catie, Justin and Amanda did a fantastic job with my car. North Penn is the best!
Service folks were great, they took the time to explain services performed on my vehicle and provided video footage as well. Would recommend!
Service went well. Completed work in a timely manner. Service manager was friendly and knowledgeable.
Called because I was having issues with my oil light on, got me in as soon as possible. Had me back in the car within the week. Very kind and helpful staff.
Erick Taing did a great job helping me with my purchase. The vehicle was detailed nicely and the price was fair.
This was a very pleasant car buying experience. North Penn Mazda was recommended to us by a friend, and we are so glad we listened. . My husband and I had a hard time deciding between two cars- Alyssa was patient and did not rush us at all. We could not be more pleased and would definitely recommend.
Fortunate enough to squeeze me in for inspection with a new car. Very courteous, accommodating and courteous. Will continue with service thru dealership!
Very friendly, knowledgeable, professional. Had a great experience when shopping for my new car. Salesman and finance dept were great Thank you
They were very helpful and made the buying my first car extremely successful. All of my options were laid out for me and I was able to find the perfect car and service for me! Thank you.
It's so refreshing to take my car here for service. Start to finish is a pleasant experience, and everything is communicated clearly and accurately.
Robert was friendly and communicative He was transparent and professional He made check in and check out very smooth and easy
Efficient and fair The team at Mazda helped me with an issue after I purchased a new used car. They were helpful, kind, and very fair with cost.
Always helpful and is very knowledgeable about the car .The people who work there are also very nice.
Thorough, friendly & explains things well! A car wash was a pm unexpected treat! thx
Catie is the best advisor and the dealership is professional, offers good pricing and does excellent work.
Dealership is always clean and working are nice and welcoming when you walk in the door!
Always very courteous and supportive. She always keeps me updated on the progress of the repairs to my car.
Very professional and the best experience from start to finish Would buy another car and suggest this dealership to any person in the market.
I want to give credit where credit is due. Stephan Dasneves was my sales consultant at North Penn Mazda. Mazda has clearly gone upscale with its latest offerings, the CX-90 and CX-70. For automotive enthusiasts like me, the older CX-5 had already gained a reputation for punching above its weight class, evident in the vault-like closure of its doors and the quality of its switches and dials. Car enthusiasts often regard Mazdas as the BMW of Japanese brands for their performance, but also as a boutique Japanese brand known for their attention to detail. A premium buying experience goes hand ... Read More DealerRater - May 31, 2025
I received very good service easy pick up and ready quickly always listened to concerns
Great dealership...friendly, professional and knowledgeable.. always customer service oriented !! From dropoff to pickup very accommodating! Simply the Best !
I just bought my 2nd Mazda from this dealership 2 months ago, which I love (a used CX-30). There was a bit of a mishap, and the team there worked with me and handled the situation in a dignified and honorable manner. I am satisfied with the service I received today. The people working there are very kind and accommodating.
Answered all questions. Handled everything well. No Dan handled everything professionally and well. He was welcoming of any questions and explained everything clearly
Great it was a great experience it was a crazy day with the blood of flooding only thing I missed was getting my car washed
The easiest car buying experience ever. We were in and out in under 2 hours and that was even test driving two cars…Chris was very friendly and helpful..not pushy at all. They even got us a better interest rate than initially offered with another bank. We will be back next month when we buy a car for my daughter.
Alyssa was such a great help, very detailed and transparent, I would definitely recommend coming to this Mazda dealership and asking for Alyssa for your vehicle needs.
Alyssa and Tony were a pleasure to work with. I would definitely use them again.
Will is so nice and helpful. He always clearly explains things to me and I appreciate how easy it is to work with him on whatever I need done for my car.
I always have a great experience with Wil and North Penn Mazda Service. Highly recommend.
What really sets North Penn Mazda apart is their commitment to customer satisfaction. Even after the sale, they followed up to ensure everything was perfect. It’s rare to find a dealership that truly values long term relationships over quick sales. Always a great experience!
Friendly and efficient Easy to work with, thorough, and fully resolved Happy with the experience
Very efficient friendly service Easy to schedule an appointment Car was ready at expected time
Great service and prompt response from service representative. Satisfactory work done to replace battery under warranty
Satisfied with Mazda mechanics loaner car and sales personnel. Dealership is good. Thank u very much
Quick response and turnaround time Job was done efficiently in the time allotted I was satisified
Good service as always Good service, fast and everyone are very professional and helpful! I will be back for another service for sure
I like the fact that the tech sends a customer a vid of updates repairs and recommendations.Everyone there is very nice.Diffrent from most places.
Stephan is great had everything ready to go .I was in and out in my new car ,it was a fast and easy purchase .
Very helpful and professional. Thank you very much North Penn Mazda. Thank you very much
I have been a customer since 1988 and I won’t be back. Your sales people should know their audience. The tires were missing the caps on the valve stems. The car had a scratch on the hood and when we pointed it out when signing for the car, we were told whadda want it’s a used car. I had not seen it before because it was raining. It was the way the response was delivered. There’s your review.
the service seemed good on a routine oil change and tire rotation. I did not like being charged a fee for using my credit card. Please consider incorporating this fee into your service charges. I will NEVER be providing my debit card or paying in cash for this service and will consider my options for future service.
I got a fair deal & was treated with respect. I would recommend this dealership
Fantastic people from top to bottom Not much more I can say about this wonderful dealership
Chris has been my sales representative for years and has helped me through the selection and lease process. He is thorough and helpful, and always personable. Will and the service team are also great; they provide up-to-the-minute progress and videos for me to see what is going on. North Penn is great.
Great team at North Penn Mazda. Everyone is very helpful & professional. Good experience as always. Very happy with my new car.
We worked with Vinny Denardo not Caitlin Landis. Vinny was very helpful, informative and not over bearing which was much appreciated. The dealership was prepared and organized with the paperwork.
It was the easiest experience I ever had buying a car. They kept their promises and over delivered
Great place was in and out of there for my inspection and got a free car wash service tech also sent me video of everything on my car which was cool honest and knowledgeable people here I’ll be back
I would like to start by saying how blown away and impressed I am with their service department. Caity has been exceptional! As well as their service manager Amanda! I’m a young female and bought my first real car in January, I have had mechanical issues with the vehicle and every single concern has been addressed and resolved in a very timely manner with no added cost to me. Buying a new car is intimidating but, they have been there to help every step of the way. Not only have they been kind and understanding they have also been ... Read More Google - May 1, 2025
i live next to another local Mazda dealer and i still only take my car to north Penn Mazda because of the service and trust i have in their service team.
Fast, no problems. Everybody was polite & helpful. Everything was explained I was very happy.
Always a good experience with Mazda and Will Jones. Very good and always updates on my car.
The service was excellent, but the 3% tax on credit card payments is unacceptable. I was not prepared or notified of the change.
The receptionist was very helpful with getting my CX-5 in for inspection and oil change. Caitlin did an excellent job with customer service. Mechanic's video was very good. Very happy with overall experience .
They were helpful and courteous. Took interest in my concerns. Very simple. I also got a loaner which was good.
EVERYONE was just the nicest person and so accommodating. Building is spotless. Would highly recommend
Professional, efficient, knowledgeable, friendly. I would purchase from North Penn Mazda and would recommend them to friends and family.
The service department is great at NP Mazda. Professional and courteous. They value their customers!
A good experience! Stephan was very knowledgeable and personable.
Perfect You can't get my salesman's name right so not sure about your survey Ugh
Catie was very professional. When I arrived she explained the entire process to me, including when my car would be ready. Very enjoyable experience, Mazda management should be very proud of there team of employees
Vinny was very accommodating and helpful for a very smooth process. Hope to continue a great relationship.
My experience having my car serviced was great. The drop of process was smooth and communication of what was done was clear.