Customer Testimonials

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DealerRater Jan 30, 2023

Process was very smooth, sales person ( Calagero Keo ) was very professional and friendly, made buying our car fast and easy , explaining all the features and treating us with respect.

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DealerRater Jan 29, 2023

Great dealer. Went in for regular maintenance. Had an issue(long story) . Service department was able to handle it and get me on my way.

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DealerRater Jan 28, 2023

Friendly with a home town feel. Always treated with respect and always to go above and beyond to help.

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DealerRater Jan 27, 2023

General manager Amanda is outstanding and mr will was great. Thee courtesy driver was a gem

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DealerRater Jan 26, 2023

This is our third CX-5 purchased from North Penn Mazda. That says it all.

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DealerRater Jan 26, 2023

Very friendly staff. I have been a long time customer. I really feel that your dealership is one of the best

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DealerRater Jan 26, 2023

I am always pleased with the service that I receive. Amanda and Will take good care of me every time I need service.

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DealerRater Jan 25, 2023

Everyone is friendly and knowledgeable when I take my car in for service and repairs. It's a little pricey.

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DealerRater Jan 25, 2023

Always a pleasure to work with everyone at north Penn Mazda I love my car!

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DealerRater Jan 22, 2023

Always a pleasure bringing my car in for service. Catie is always so kind and cheerful and makes sure I am taken care of while there.

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DealerRater Jan 21, 2023

Very courteous staff and prompt service. Thank you for quick and attention to detail. Thanks again

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DealerRater Jan 21, 2023

I was kept up to date with the service I needed. Wil was great to work with

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DealerRater Jan 21, 2023

Great service with very courteous team. Always a pleasant experience. And very convenient shuttle service.

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DealerRater Jan 21, 2023

My salesmen, Tim Sheenan was great. They went over and beyond to work with my family to put us in the best car possible. I would highly recommend him and the dealership.

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DealerRater Jan 20, 2023

Always amazing service at NP Mazda. Efficient and quick and I always appreciate the video they send sharing the stats about my car’s current condition.

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DealerRater Jan 20, 2023

Great service from Julian and staff. They were friendly and efficient to get the work needed done

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DealerRater Jan 20, 2023

Will was professional, thorough, and a real asset to the dealership. The work was performed promptly and I'm pleased with the experience. We are a 2 Mazda family so we'll be back soon with the other CX-5.

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DealerRater Jan 18, 2023

My service agent was very pleasant. Mechanic kept me informed of progress and made suggestions of work to be done. Car was ready at requested time.

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DealerRater Jan 17, 2023

A professional video overview of repair needs was filmed and narrated by the mechanic and then texted to me. I thought that was awesome.

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DealerRater Jan 15, 2023

Great service and they help and explain everything. Thanks for your patient Again. It was awesome experience .

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DealerRater Jan 14, 2023

Process always smooth, transparent and great service. Wil is positive and goes above and beyond.

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DealerRater Jan 13, 2023

I am impressed. Best service I have had at any car dealer. Very complete and love the video received on work complete.

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DealerRater Jan 12, 2023

Informative customer service that seemed to care about my issue and did their best to help. Extremely polite and friendly.

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DealerRater Jan 12, 2023

They are the most professional clean trustworthy dealer, i have ever dealt with. Great job north penn

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DealerRater Jan 12, 2023

I waited while my car was serviced and the service department had me in and out in under an hour. My service advisor Wil Jones is second to none. Awesome customer service experience!

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DealerRater Jan 10, 2023

Always professional, courteous and fast. Every time I have to put my vehicle for maintenance, they take great care and explain everything in detail.

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DealerRater Jan 10, 2023

Love the video description of work being done and suggestions of worked needed now and at a later date.

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DealerRater Jan 8, 2023

Will always fits me in and treats me like family. The team keeps me coming back.

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DealerRater Jan 4, 2023

I have got an amazing deal with the dealer Great welcoming wit an amazing customer service.

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DealerRater Jan 4, 2023

I love all at North Penn Mazada. Everyone is great! Everyone treats you like you are number 1!

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DealerRater Jan 3, 2023

Key features is power liftgate but it’s not only give me some credit I really like it handfree

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DealerRater Jan 3, 2023

Prompt service with a clean facility and friendly staff. Waiting area is well equipped and comfortable. Worth the cost and travel time to get there for the peace of mind.

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DealerRater Jan 3, 2023

Best service department in the industry. From setting an appointment to completing the work they do a great job.

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DealerRater Dec 30, 2022

Very efficient service and great communication. Loaner request was fulfilled quickly and I was given regular updates on the service

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DealerRater Dec 29, 2022

Always courteous and professional service. The work done has always been extremely good, and the providing of loaner vehicles has been accompanied by excellent service

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DealerRater Dec 29, 2022

Excellent service, pleasant service agent and appreciate the loaner. And the car wash is a great perk!!! Happy New Year!!!!

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DealerRater Dec 24, 2022

I bought my car at the old Sussman agency that is now called Rosenthal. But I like your agency so much better and that’s why I’m doing my service with you guys do a great job and I will buy all my future cars from you.

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DealerRater Dec 23, 2022

Catie, Wil, and Amanda are some of the best customer advocates you can meet! They are helpful, insightful and genuinely get to know their customers!

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DealerRater Dec 22, 2022

Technician was professional and efficient. Waiting room comfortable. Appointment made convenient to my schedule. Done

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DealerRater Dec 22, 2022

I had my car in to be detailed to get it ready for the ravages of winter weather. They did an excellent job. My 8 year old car looked brand new. They provided transportation both ways for me while the car was being done. I couldn’t be happier.

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DealerRater Dec 21, 2022

The service managers are always pleasant and explain needed repairs.They have a comfortable waiting room and inside drop off area. They also provide a video analysis of your car and the work to be performed.

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DealerRater Dec 20, 2022

Everyone was very helpful and kind. They communicated the process and costs up front, which allowed for no surprises. Film with tech was fantastic!

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DealerRater Dec 16, 2022

Even though this is the first time I ever had to pay asking price for a used vehicle, it was a fair price and when the battery died on day one they made it right by coming to jump the vehicle, replacing battery and both key fob batteries for no charge. Dan was very personable and quick to respond.

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DealerRater Dec 15, 2022

I went in for a regular service check-up. Staff was prompt and friendly. And I was in and out in under an hour which I’ve never experienced at other regular service check-ins.

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DealerRater Dec 14, 2022

Ananda and Will are great and knowledgable. The service department is always accomidating. Love the walk through videoes. Work is always completed in a timely manner. Love this dealership.

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DealerRater Dec 13, 2022

They were nice enough to squeeze me in for 4 new tires on a Saturday with no appointment, which was fantastic for me because I now live ~2 hours away.

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DealerRater Dec 13, 2022

The service video is a great idea. The car wash is always appreciated. Check out is always easy.

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DealerRater Dec 11, 2022

I find this dealership to be consistently professional on every visit. Prompt and courteous interaction is always comforting, along with the diagnostic maintenance. Special thanks to Will Jones who demonstrates the highest level of customer service and detailed knowledge of every aspect of car ownership and maintenance.

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DealerRater Dec 10, 2022

Was impressed with the attention to detail and personal consideration they showed in my first service visit.

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DealerRater Dec 8, 2022

Wil was very kind and helpful. Expected wait time was what was quoted. Will be back

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DealerRater Dec 8, 2022

Great service n parts dept!!!! Ppl r friendly and helpful. Always a great service. Will is awesome.

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DealerRater Dec 6, 2022

First dealer that I visited and everything went great! Very pleased with Service and Keith Fleuhr

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DealerRater Dec 5, 2022

The experience was outstanding, from the time I drove into the service department and until left. Customer service was excellent. I happy that I bought my car from North Penn Mazda and look forward in purchasing my next vehicle. Thank for kindness. On a scale from 1-10. 10 being the best. I rate Service department a 10. Again, THANK YOU.

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DealerRater Dec 3, 2022

The service department was excellent with my issue and kept me in know at all times .

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DealerRater Dec 3, 2022

Wil and his team helped me last minute when I really needed a tire. They got me in that day and I could not be more thankful. Thanks Mazda and team!

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DealerRater Dec 3, 2022

They are always friendly, willing to help. When you walk into the service Dept someone is always there to acknowledge you right away. They are friendly accommodating. Keep you updated while your car is being serviced. Never had any issues with North Penn Mazda . They go above and beyond

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DealerRater Dec 1, 2022

Their waiting area was very nice, and they explained what needed to be fixed on my vehicle well.

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DealerRater Dec 1, 2022

I appreciate the cleanliness of the waiting room and a little snacks everyone that took care of me was very courteous and knowledgeable I have dealt with you since 2014 and will continue to do so

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DealerRater Dec 1, 2022

Catie and the team are always amazing. My car broke down the day before and they were able to take a look at it and have it repaired same day. I will continue my service with north penn Mazda

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DealerRater Nov 30, 2022

Everyone at this facility is absolutely wonderful. I truly do appreciate all their hard work to make aure the customer is happy 😊

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DealerRater Nov 30, 2022

Very helpful and extremely polite. Waited for my car to be inspected. Waiting area was comfortable with snacks and drinks available to customers. .

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DealerRater Nov 30, 2022

Made buying our car fast and easy. Our salesman did a great job of explaining all the features.

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DealerRater Nov 29, 2022

Quality work by the technician. Will and the service staff were very accommodating. I would recommend this dealership.

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DealerRater Nov 29, 2022

Honest, quick, and reliable. Provided a rental with no issues. Staff is friendly and nice to work with. I lije the personal treatment.

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DealerRater Nov 29, 2022

This is our family's second purchase from Chris. Chris is knowledgeable and comfortable to work with. Jason H. also made the process easy. Our research is that their pricing on cars and extras is very competitive. Good dealership to buy a car from!

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DealerRater Nov 28, 2022

I am happy with NortPenn dealership. Everyone was veryhelpful and informative throughout entire purchasing process. Simplified the process of buying a new vehicle.

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DealerRater Nov 23, 2022

Extremely clean and John Sell and gentleman by name of Chris were very helpful w/ the financing and getting my new vehicle setup.

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DealerRater Nov 23, 2022

I’m happy with the service overall. I really enjoyed the video explanation. Great job everyone!

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DealerRater Nov 22, 2022

My new CX-30 had a problem not covered by warranty! Amanda, the service manager, went the extra mile and got the repair completed with no cost to me. Professional and courteous the whole service team were great.

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DealerRater Nov 22, 2022

All work completed on time and at the agreed on price. Clean and accurate job.

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DealerRater Nov 18, 2022

Excellent service I love the fact they show you a video. Everyone is always very helpful

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DealerRater Nov 18, 2022

North penn Mazda made my 2010 used car look like new and smell great! I was very impressed with the professionalism and attention to detail.

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DealerRater Nov 17, 2022

Everyone you encounter at NPM is friendly and helpful. I must single out Wil Jones for special commendation. It's always a pleasure to see him behind the service desk.

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DealerRater Nov 16, 2022

They were friendly, professional and efficient. I knew how long it would take and how much before they even started

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DealerRater Nov 16, 2022

Had an awesome experience purchasing a certified used vehicle. Stephan was friendly, knowledgeable, and just the right balance of Sales approach while recognizing I had done my homework and knew what I was looking for. Recommend 100%. Thanks!

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DealerRater Nov 14, 2022

John was a very pleasant, professional, and courteous salesman. I haven't bought a car in over 10 years and I still have the typical sleazy car salesman persona in my mind. John completely squashed that bias within minutes. He proved to be very helpful, truthful, and easy to talk to. I would definitely recommend North Penn Mazda to anyone looking in the market to buy!

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DealerRater Nov 13, 2022

Chris in sales was fantastic. The entire buying experience was smooth and fast. No hidden agendas at all.

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DealerRater Nov 13, 2022

The service performed on my Mazda was first class all the way - dealer accommodated all of my needs and entire experience was without any issues

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DealerRater Nov 13, 2022

Kate welcomed me into service after a I had an unfortunate accident. Got me a quote right away ordered my parts and scheduled me back in to get the work done. Work was great service advisor was friendly and helpful.

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DealerRater Nov 11, 2022

North Penn Mazda provides quick, friendly service and easy monitoring of your cars service progress

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DealerRater Nov 11, 2022

The support staff and technicians are friendly and helpful. I did run into a recent issue when my car had some work completed, and when it was returned, I had an oil leak that was not there before. I called a few days later and was told that it was residual from the work I had done. That was incorrect information and was told to drive around another 300 to 400 miles. It was actually a confirmed oil leak. I drive extensively for work and while on the road, my oil light came on I brought the car back in and the ...

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DealerRater Nov 10, 2022

Best dealership I have ever used !!!! Great customer service!!! The staff and technicians are easy to deal with!!!

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DealerRater Nov 8, 2022

Always on time and best workmanship ever.Will keep coming back to this dealership, and recommend to my friends .

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DealerRater Nov 5, 2022

Great service department. They give you free loaners and even take videos or your car for you!

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DealerRater Nov 4, 2022

Good customer service, fast turnaround. North Penn Imports will continue to get my buisiness for many years.

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DealerRater Nov 2, 2022

My experience was great. All of my questions were answered. Process was very smooth and the people are great to work with.

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DealerRater Nov 1, 2022

Always treated well by the service team. It is great to work with the same advisors for so many years who I trust.

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DealerRater Nov 1, 2022

Great service all around. Communication was great from start to finish. Super easy to schedule service, as well as pay online and pick up at my convenience.

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DealerRater Oct 28, 2022

Efficient and reliable North Penn Mazda . we appreciate it! thank you for the professionalism service.

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DealerRater Oct 27, 2022

North Penn Mazda is an excellent dealership. Both sales and service are very helpful and professional.

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DealerRater Oct 25, 2022

Such a pleasurable experience. Easy to make an appointment, efficient drop off, friendly staff, and excellent communication throughout. I don’t know how it could be any better

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DealerRater Oct 25, 2022

Great experience! Tony was easy to work with and made the entire process fast and pleasant.

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DealerRater Oct 21, 2022

The car inspection and all work requested were completed properly. All workers were very nice.

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DealerRater Oct 21, 2022

Friendly trustworthy staff. They always communicate to let you know what is going on or if the work is complete.

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DealerRater Oct 21, 2022

They are low pressure, customer focused and so easy to work with. Definitely would use this again

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DealerRater Oct 21, 2022

A very pleasant experience. I especially like the video report on my beloved car! Well done.

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