Customer Testimonials
I appreciated the courteous and professional service provided by the staff at North Penn Mazda
This is the best Mazda dealership around. You can’t go wrong dealing with North Penn Mazda.
Been using North Penn Mazda exclusively since 2004....purchased 2 Mazda vehicles from them and use the dealership only for service. The staff knows me as an old friend and I have nothing but positive remarks to say about the service and staff I have grown to know over the years!
Good service took very good care made me feel good about my car. The issue i had was solved.
I have never been in a dealership so clean and professional. My next car will be from here! Service was excellent the people were top notch.
Very knowledgeable staff. I especially liked the video review of my car. It was very helpful.
Great Job and nice work Everything was perfect and like new again i can enjoy my car thank you
I called Caitlin and told her we had a flat and we were about a mile away. She said if we could make it there, she’d take care of us. She was remarkable. Got there and done in no time. Your team is awesome. Will and Caitlin always make sure we have a good day.
Great service. Always quick and on time. Loaner car helps. Wish they were open late at least once a week.
Love Tony - he keeps everything smooth and easy. He’s the best and so it NP Mazda
He was excellent, best service agent that I've had . Thank you and good bye
It was a wonderful experience. Very seamless and I love my car! Dan was efficient and knowledgeable.
Loved the experience and love the car. Need the manual though. Don’t know where all the buttons are or what they do!
Always a pleasure I can always count on good service, everyone is always friendly and helpful.
Waiting room is very clean and stocked with snacks and coffee. My car was given a complimentary car wash. My final bill was explained to me step by step Dominic was extremely patient while I tried to locate my key fob and of course I didn't have my current insurance card and again Dominic helped me contact Statefarm.
Responsive, professional and accurate Easy to do business with and great communication Word requirement is a pain
Great first experience. Friendly, accommodating and thorough with details of service I would come back
Friendly and efficient service center. Waiting area is comfortable Will always explain my invoice in detail
They took care of my car really well. I am fully satisfied. I highly recommend this dealer.
Prompt, professional and very kind. Make sure they keep their customers worry free. Really amazing!
They helped me a lot! I would use them again! Tell friends and family! DONE
A totally professional organization, that is honest, forthright and customer-centric. They do not waste the customers time!
Always efficient Car was ready when I got there and always friendly service Wil was awesome!
I was very happy with the services that North Penn Mazda provided. Wil is always terrific
All was very professional and respectful. However, nothing is perfect. Difference in he said & she said which is never one sided or right and wrong. Amanda was excellent and went over and beyond for me.
Hi I did. 5 Honest dealership. Excellent service. There was an issue with my vehicle (which certainly was not their fault), but they made it right and took care of me. Between service (Will) and manager (Kyle), they have earned a loyal customer for both service and purchases for the foreseeable future.
Great service. Communication with the service writer was excellent. (Caitlyn). Smooth process the whole way.
Staff is knowledgeable and gains my trust in first visit. Transparency and communication throughout entire process. Gave me a loaner car free of charge no strings.
I can't say enough about how wonderful the service is at North penn mazda. They are always so accommodating and complete the work on time.
Very transparent and direct, a pleasure to do business with a a a a a
Always a pleasant experience- professional yet personal attention. My car is in great hands. Thanks
Amanda demonstrated the ultimate professionalism and respectfulness for my most recent experiences with North Penn Mazda. Amanda handled my scenarios with the outcome that every organization needs to reflect in customer service. The staff was professional and knowledgeable as well. However after having to return my car for a third time within a few weeks for an additional service, I was frustrated by miscommuncation. It came down too “he said, she said” which in my eyes is never an agreeable middle ground for the facts. I appreciated the customer service and knowledge extended from the Service Dept. It was communication ...
Attentive and knowledgeable staff. Everyone is pleasant and helpful. The dealership is clean and organized.
Great, great customer service. It was a great experience, from the customer service all the way down to the purchasing of a vehicle
Dan made the car buying experience absolutely painless despite the fact the original car we wanted was already sold. He worked with us and found what ended up being a newer car with less miles. I highly recommend North Penn Mazda and Dan is a great very laid back salesman. Thanks for everything. We love the car. 2022 Mazda CX30
I'm always pleased with the service my car receives at NP Mazda. The folks are all very friendly they know you car and treat you very nicely
The service crew was ready and friendly when we arrived. They were efficient and the process went smoothly.
Staff is very attentive and knowledgeable. They make arrangements for me to have a car loaner, if the work time on my car is uncertain.
Good experience. Service center took care of me, did exactly what I needed and my car back within the same day. Shout out to James for the continued help.
No thanks No No, no, no, no, no, no, No, no, no, no, no, no
They were courteous and friendly. They explained everything that was needed for my car and sent a video showing what was in need of service and what was in good condition.
Great facilities. Very efficient, prompt and accurate service. Comfortable waiting area. Completely satisfied, will use in future.
I love North Penn’s service! Staff at the desk are friendly & knowledgeable. If there’s an issue with my car, they will allow me to speak with the mechanic. Service Manager Amanda is always extremely helpful too.
The service was quick and easy. They were done when they said they would be.
The dealership kept me updated as problems were found with my vehicle, offered solutions, as well as told me what I realistically had to do as far as repairs and timelines on the wear of other parts. Amazing experience.
great service with a smile and hours of operation. Loaner car available if required. Will is awesome
Very professional. Great customer service. Great experience. Will use again for service Thank you all
I was very satisfied with the support that I received from both my salesman(Cee) and the finance dept in choosing my vehicle.. Thanks again for your help.
Very honest and polite. Communication was also very good. Everyone was very professional and nice
Great service! Easy to make appointment. Wil is very friendly and professional. Work was completed on time. Thanks!
The dealer goes above and beyond the measures expected in servicing your car. The wash and detailing after the service are worth the visit. Thanks again.
Simple oil change. Fast and efficient. Only had time for one cup of coffee before it was ready.
Everyone was very courteous and respectful to explain the process Having the shuttle both ways was very helpful
Great service. Dominic was very courteous and Kyle N. is the best. Liked seeing the video of the mechanic working on my car.
Great service - love the mechanic’s video. This Dealership does everything on their power to provide and maintain a great driving experience.
Will and his service team always provide excellent customer service with each visit. We wouldn't go anywhere else with our Mazdas.
Great experience buying a car here. Stephen was great and very knowledgeable. Very quick process.
They are very organized and very welcoming and the waiting area is super clean and comfortable
All the work seems to be completed satisfactorily. Service area was clean. All service employees were nice
So happy with my new CX 5. Such a comfortable ride. Love the heated seats. Appreciate Joe DePhillipo’s help in leasing my new car and his knowledge of Mazda. Dan was also great showing me how to use the Mazda App and the remote start. John Sell was very knowledgeable and made the leasing paperwork go very smoothly. I have been buying and leasing cars from North Penn Imports for many years. Again, appreciate the talented crew at North Penn.
North Penn Mazda provides exceptional service and communication, along with convenient hours and friendly, professional staff.
Wil always does a nice job keeping me informed on progress and costs for repairs
I generally find car buying to be a stressful affair, but Chris Chiartas was so pleasant to work with. He offered me a good deal and I felt very comfortable at every step of the way. Unfortunately, a life emergency came up at the last minute that required me to back out, and Chris was totally understanding and returned my deposit with no hesitation. Decent, honest, and trustworthy!
Excellent service. Always professional and courteous. They appreciate and are respectful of your time. Waiting area is always clean.
The North Penn Service Department is great. It was super easy to make the appointment. They were fast and efficient with the service. I will recommend this dealership to others.
Excellent work and great service as always. Highly recommend north penn Mazda. Very attentive staff
Service was friendly and professional. Liked having the shuttle service. Liked the video by the service technician. Overall, top notch experience.
I sent an email response to Amanda on February 21. To paraphrase, I only gave 10's because 11's aren't an option. Will is the consummate professional advisor and his techs are superb especially the video progress reports while I wait. My Miata always performs like the first day I drove from the showroom after a service visit at North Penn. You are my go to service location for all the years to come. Keep doing what you're doing.
Was in the area visiting family when I had an issue with my Mazda CX30. Superior customer service received. Repair done in good time to enable me to travel back home.
Communication was great from the start. It was nice getting an update from Dominic and then the video from the tech which made making decisions about the service very easy.
Always excellent service at North Penn Mazda, service staff excellent to deal with every time I take my car in.
It was a very pleasant experience working with North Penn Mazda. I would recommend them to my family and friends.
This dealership has always taken care me so took my car here after a hit and run side swipe. Car looks great!
Everyone is helpful and kind. My car was done in the time I expected it to be and was clean!
Very friendly and knowledgeable, they answered all of our questions and walked us through the whole process. I would recommend them to a friend.
Professional, reliable, timely efficient. Love the service video. Love the waiting area even more. Excellent
They did everything asked of them. Inspection, tire rotation, oil change and they were flexible with the schedule. There were 2 additional things they suggested, replacement of two filters. I had them do the engine filter but the cabin filter seemed too expensive to replace at $69. So I didn't have them do it. When I got home I went on line and found the filter for only $6.00 and I installed it myself in 10 minutes.
If purchasing a vehicle is not something you look forward to, then North Penn Mazda is the place to go. The entire process from start to finish was very easy. Everyone involved, particularly Cee Keo, was incredibly friendly, helpful, and most importantly, honest. I was on the lookout for any hidden fees or games that can be played at dealerships, but none were found at North Penn. They were very honest and upfront about pricing, and did not try to trick me into anything I did not want to purchase. It was quite surprising how straightforward Cee was, and it ...
I travel to N Penn Mazda even though there is a Mazda dealership closer to my house. Will, the mechanics and the entire staff are pleasant, helpful and accommodating. I would recommend N Penn Mazda to anyone looking for a car. I definitely will return for service and when I’m in the market for a new car. I especially appreciate the video from the mechanic!
Fast and efficient service employees helpful waiting area clean and comfortable with good coffee salesman helpful with my questions about a new vehicle
Prompt, courteous and professional service. Everything was thoroughly explained; video of car on the lift is a nice bonus.
John Magarity Jr. was very helpful throughout the process at North Penn Mazda. We leased a 2023 CX-9 from John and couldn’t be happier!
This dealership was extremely helpful and accommodating. They were also extremely organized and responded in a timely manner.
Excellent service friendly staff and they even washed the outside of my vehicle and I am happy
GREAT DEALERSHIP EXPERIENCE I discovered that my 2023 CX5 with 1,300 miles was leaking oil onto my garage floor. It was too late in the day to call the local dealership to make an appointment, so I decided to get up early and arrive at the service department bright & early. I was the first to arrive in the parking lot and pulled into the service department. I DID NOT have an appointment so I was apprehensive on how the Service Advisor would greet me. I started by explaining I needed help due to an oil leak, I don't have an ...
The sales team was friendly, attentive, professional and to the point. No wasted time and quickly got me what I wanted.
Very responsive. Sales people are great and I returned for a tutorial. The teacher was very patient and knowledgeable.
Courteous, accommodating, professional. Great place! Always a pleasant experience. The video of my car being serviced is a really nice touch.
Everyone was very nice. Loved the video presentation. Would definitely use the service here again.
Dominic was very courteous & professional. The waiting area is well kept and fully stocked. I liked the video of the car bring serviced and the free car wash.
I chose north penn because of their reputation with other Mazda owners I know. The sales staff is knowledgable and won't waste your time. They don't try to upsell or push options you don't want.
Very professional and courteous center. Friendly staff and comfortable waiting area. The service on my car was completed efficiently with a detailed explanation provided in a video
North Penn Mazda goes above and beyond with service. They're friendly, fair, and genuinely care about their customers. I've had nothing but great experiences across the board from leasing to the maintenance of my Mazda.
The Service with this dealership is awesome. They always get me in quickly. I have never had to wait months to get in. They usually have me in within a week to 2 weeks depending on the problem. If serious, they have looked at my car that day and fixed or given me a loaner until repairs could be completed. I always know that I am going to get my repairs done correctly. But more importantly, if there is a problem I am not aware of they bring it to my attention with options to address and fix the issue. My ...
Great experience at this dealership. Chris was very thorough. I am loving my Mazda CC-5
Timely courteous and very informative. Had overall good don’t know why we need 14 words
The service department was ready as soon as I got there to drop off my car in the morning! I appreciate the prompt service!
The most pleasant dealership I've ever been in The service was great will was absolutely fantastic I will not go anywhere else from now on
Was extremely curious helpful and very informative I would tell everyone to come there first time buying a car and it wasn’t stressful
Did an excellent job but took three weeks to complete. Washed car At delivery which was thoughtful.